Senior Administration Officer

2 months ago


Craigavon District, United Kingdom Riada Resourcing Full time

**Northern Ireland Housing Executive - Senior Administration Officer - Craigavon**

Are you an experienced Administrator and looking for a role within the Public Sector? _WhatsApp 'Jobs NI Housing Executive' with your name to 078 7260 1538 to find out more _

**Benefits**:

- Hourly Rate: £11.39 per hour
- Location: Craigavon
- Hours of Work: 37 hrs per week, Monday to Friday 9.00 am - 5.00 pm
- Holidays: 36 days pro rata
- Duration: Temporary, ongoing

**Duties include**:

- Provide high quality customer telephony services, answering and triaging calls professionally, helpfully and in a timely manner.
- Provide compassionate customer service, dealing with a wide range of customers often presenting with complex needs and issues.
- Answer customer queries within the remit of the role including taking ownership and following issues through to completion, while ensuring timely escalation as required.
- Create and maintain excellent recordkeeping arrangements to support the team.
- Monitor and manage inboxes and correspondence appropriately.
- Competent use of IT systems.

**Criteria**:

- BTEC Higher or equivalent Level 5 qualification plus demonstrate 1 year of relevant general administrative experience OR BTEC National or equivalent qualification plus demonstrate 2 years of relevant general administrative experience OR Can demonstrate equivalent continuing professional development/experiential learning and a minimum of 3 years relevant experience.
- As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.

Riada Resourcing is an equal opportunities employer.

Riada Resourcing acts as an employment agency for Permanent recruitment and an employment business for the supply of Temporary workers.

**Job Types**: Full-time, Temporary contract

**Salary**: £11.39 per hour

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person


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