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Customer Care Coordinator

7 months ago

AshbyDeLaZouch, United Kingdom pladis Full time

Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you.

As proud bakers and chocolatiers and custodians of iconic global brands, we don’t compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits.

To succeed at pladis you need to be purpose-led, resilient and positive to succeed here because we expect pace and agility, we insist on collaboration and demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact

Click “Apply” to get started.

Why join the team?

This role is available on a 12 month fixed term contract.

What will this role achieve?
- You will manage a selection of one of our top 35 customers and provide a high level of customer service which exceeds our internal metrics for both pladis and as 3rd party provider for KP
- You will work closely with pladis and KP Commercial teams to ensure forecasts are aligned with the customer
- Collaborate with different departments to ensure customer orders are dispatched in full and on time
- You can showcase your skills with a wide range of customers and be efficient in covering the day to day running of most accounts, assisting with holiday cover
- Become proficient in the use of all our internal systems
- You will need to own your decisions and work under your initiative tackling opportunities for process improvements
- Being your customers' Champion and be able to challenge decisions with Supply Planning on stock availability.

What will be your key results?
- Maintaining internal metrics whilst providing the customer with a high standard of communication on availability issues, ways of working and standard methodology
- Effective daily management of customer orders, involving the checking of stock levels, minimum life requirement for your specific customer and promotional volume tracking
- Communicating with your customer daily to advise of any shortages and amendments of the orders
- Daily service tracking and alignment of weekly service numbers from the customer
- Daily update provided in the Tier 2 meeting of your customer service levels and anything that is impacting your metrics
- Attend weekly service/reviews via teleconference with your customer and commercial contacts to make sure the whole Supply Chain is aligned
- Attend quarterly reviews with team leads to look in depth at customer performance and look at ways to improve on any inefficiencies.
- Ad hoc reporting that may be required for customer meetings.
- Proactive investigation work on assembly shorts and DDDR’s if required daily to help improve customer service and to eliminate issues from future orders.

What do you need for this role?

Crucial
- Basic understanding of excel is essential
- Adaptable approach to work, with the ability to critically prioritise
- Positive demeanour and able to work effectively within a team
- Accountable; can own your decisions and work individually when required
- Approachable and friendly, with a desire to learn and develop

Preferred
- SAP experience
- JD Edwards experience
- Previous customer service experience is advantageous

Our winning traits and behaviours
- Purpose-Led - Energised by our promise to deliver happiness to the world with every bite
- Agile - Ever evolving, never satisfied and never standing still
- Collaborative - Willing to work with others for mutual success, transparent, a win-win seeker
- Resilient - Quick to adapt to change, fast learner and persistent in the face of setbacks
- Positive - Self-motivated, optimistic, adventurous, and inspiring
- Diversity and inclusion is central to everything we do and is reflected across our business. pladis brings together brands and people from around the globe - and this diversity is our phenomenal strength._
- We’re an equal opportunities employer and believe in encouraging an inclusive environment where we celebrate diversity of thinking and respect everyone’s distinctive qualities and perspectives._

pladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.