Customer Services Co-ordinator

4 months ago


Derby, United Kingdom Mi Hub Ltd Full time

**Job Overview**

**Key Duties and Responsibilities**
- Provide excellent service and support to internal and external customers
- Working in a fast paced department where you will be expected to absorb and retain a large amount of knowledge.
- To be professional at all times escalating any issue or potential issue to the team leaders immediately.
- Ensure the smooth running of or multiple corporate accounts
- Working in conjunction with other departments to ensure orders are despatched correctly and on time.
- Assist in developing colleagues knowledge of accounts and maintaining knowledge centres for these accounts
- Manage and prioritise their daily / weekly workload using technology provided.
- Ensure all inbound contact is dealt with in a timely manner resolving the call and ensuring excellent customer service
- Ensure all customer orders are processed accurately within 24 hours of receipt and prioritise where necessary to ensure that any more urgent tasks are processed in a timely manner
- Attend project meetings with account managers supporting and giving input where relevant.
- Provide a professional and efficient service to all customer web chats.
- Work to departmental targets set by management.

**Knowledge/Skills Required**
- A professional demeanor and good telephone manner
- Have the ability to communicate effectively
- Good time management skills
- Embraces and is adaptable to change
- Be able to think outside the box to help improve daily processes
- Be able to multi-task and meet deadlines
- Work calmly under pressure
- Be able to follow projects through and follow up where necessary
- Take ownership of the contact, understand the customers’ needs
- Have a great attention to detail

**Experience Required**
- Previous Customer Services experience

**Hours**

Monday - 08:30-17:00

Tuesday - 08:30-17:00

Wednesday - 08:30-17:00

Thursday - 08:30-17:00

Friday - 08:30:

- 17:00

No Weekends Required.

**Life Working at Mi Hub**

Our people are at the heart of our business. At Mi Hub, we know how hard our people work to achieve our business goals and keep our customers at the heart of our work.
- Mi Time Policy (after training is complete)
- minimum 2 days in the office, finish early on a Friday rota basis (3pm) and flexi your time and building up an extra half days annual leave per month. Also, grab a free tea and coffees whenever you are in the office
- Annual leave - 25 days holiday plus Bank Holidays increasing to 27 days plus bank holidays when you get to 5 years’ service. If this isn’t enough, we provide the ability once a year for employee to buy extra annual leave.
- 3x death in service life insurance scheme should the worst happen in your employment with us.
- Celebrating Service, we offer long service awards to celebrate continued employment.
- EAP covering support for mental health and well-being.
- Employee Engagement (survey or Mi Forum) - We care for your opinions.
- Social calendar driven by our desire to raise funds for local and national charities, supporting a number each year.
- We take huge pride in our ESG policy which includes our impact on the environment and ensuring our company is ‘a great place to work’.

If you wish to contact our in-house recruitment team you can contact them, via:
**Job Types**: Full-time, Fixed term contract

**Salary**: £21,840.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: In person


  • Care Co-ordinator

    3 months ago


    Derby, United Kingdom Derbyshire Community Health Services NHS Foundation Trust Full time

    We are looking to recruit an experienced Care Co-ordinator to work within the Derby City Rapid Response Team. The Care Co-ordinator will be based with our therapy triage team at the Council House. The Rapid Response Team have bases at Florence Nightingale Community Hospital and Perth House our Pathway 2a facility. The Rapid Response Team includes Nurses,...

  • Care Co-ordinator

    3 months ago


    Derby, United Kingdom Derbyshire Community Health Services NHS Foundation Trust Full time

    Come and join our team! The role of the Care Co-ordinator is pivotal within primary care as the interface between service users, carers, primary care, secondary care, community care, social care, mental health, out of hours and voluntary organisations. The Care Co-ordinator will be part of the Derby City Integrated Community team and working alongside two...

  • Care Co-ordinator

    3 months ago


    Derby, United Kingdom Derbyshire Community Health Services NHS Foundation Trust Full time

    Come and join our team! The role of the Care Co-ordinator is pivotal within primary care as the interface between service users, carers, primary care, secondary care, community care, social care, mental health, out of hours and voluntary organisations. The Care Co-ordinator will be part of the Derby City Integrated Community team and working alongside...


  • Derby, United Kingdom Mitie Full time

    **Job Overview** In your new job as a Contractor Co-ordinator, you will co-ordinate the hard & soft services scope (technical, cleaning, archiving, pest, catering & estates). You will facilitate sub-contractors ensuring that an effective and efficient service is delivered and in accordance with all on site Health & Safety policies. Build a strong working...

  • Care Co-ordinator

    3 months ago


    Derby, United Kingdom delight support services ltd Full time

    Delight support is a domiciliary business, newly started, the company has start business already, will be looking for private and local authority clients. we have recently won a contract with DERBY city and DERBY SHIRE council. looking to employee a care co-ordinator in DERBY city and Chesterfield. pay is negotiable the main job of care co-ordinator to...

  • Sales Co-ordinator

    4 months ago


    Derby, United Kingdom Pendragon Full time

    **Sales Co-ordinator** **National Fleet Solutions** **Competitive salary with pension, critical illness pay, life assurance, 23 days holiday plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Due to the growth and expansion of our department we are looking for a Sales Co-ordinator to join our...

  • Care Co-ordinator

    5 months ago


    Derby, United Kingdom Derbyshire Community Health Services NHSFT Full time

    Please review the Job Description and Person Specification, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account You will: Be proactive in identifying patients through admissions and discharge data Be proactive in supporting the MDT Liaising with social care,...

  • Service Co-ordinator

    4 months ago


    Derby, United Kingdom Primary Healthcare Derby Full time

    Primary duties and responsibilities The job holder will need to liaise effectively with service users, carers, visitors and both internal and external agencies within the boundaries of the role. The job holder will promote the build-up of good network links for advice and direction. The job holder will have a good working relationship with all members of the...


  • Derby, United Kingdom Hydro Systems UK Full time

    An exciting opportunity has arisen for a Supply Chain Co-ordinator who is looking to develop their skills whilst working alongside a skilled team in a fast-paced environment. This role is responsible for the on-time delivery of all customer orders across all locations worldwide for our Business Unit Tooling. This will involve supervision and coordination of...


  • Derby, United Kingdom Hi-spec Facilities Services Ltd Full time

    We have a permanent full-time position for an organized individual to work within our support services department in Derby. Good telephone manners, knowledge of Microsoft Office, and good numeracy & literacy skills are essential. Hours 8.30 - 4.30 Monday to Friday. You will ideally be flexible in your attitude to work and prepared to work as part of our...


  • Derby, United Kingdom Trinity Fire & Security Ltd Full time

    **Works co-ordinator/support criteria** **Job description** **Works Support Administrator** The Works Support Administrator(s) must have a high-level attention to detail, is process-driven and proactively looks to effectively communicate with both internal and external contacts to achieve its goal of delivering a service to the customer at the highest...


  • Derby, United Kingdom Page Personnel Full time

    Reputable business - Room for progression **About Our Client**: Our client is a large-scale player in the Professional Services sector, boasting a sizeable, talented team across multiple locations. They have established a sterling reputation for delivering top-notch services to their diverse clientele. - Co-ordinate and manage new business enquiries -...


  • Derby, United Kingdom Balfour Beatty Full time

    **About the role** Balfour Beatty has an exciting opportunity for a **Training Administrator/Co-Ordinator** to join our Plant & Fleet business unit to work in **Derby or other business depots depending on home location** **Role Purpose**: - The role is to provide support to the Heavy Plant and Lifting Operations Training team due to expansion and...

  • Legal Co-ordinator

    3 months ago


    Derby, United Kingdom Comex 2000 UK Ltd Full time

    Comex 2000 is currently seeking an enthusiastic and committed Legal Co-Ordinator to join our Legal/Streetworks team in Derby **_ What are we looking for?_** Are you a committed, hard-working and eager to learn individual? Then come join the Comex 2000 family! We are looking for Legal Co-Ordinator to provide a support service to a specialist team, in order...

  • Transport Co-ordinator

    3 months ago


    Derby, United Kingdom Yusen logistics Full time

    Transport Co-ordinatorDerby, DerbyshireThe CompanyYusen Logistics is the worlds preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers, and communities through innovative supply chain management, freight forwarding, warehousing and distribution services.Were dedicated to a culture...

  • Pcn Care Co-ordinator

    4 months ago


    Derby, United Kingdom Derbyshire Community Health Services NHS Foundation Trust Full time

    An exciting new opportunity has arisen for a highly motivated and enthusiastic PCN Care Co-ordinator, to work across Oakdale PCN as part of our Integrated Community Team in Derby City. Key aspects of the role will involve working closely with Enhanced Clinical Practitioners and wider MDT, identifying and supporting care home residents who require additional...

  • Activity Co-ordinator

    2 months ago


    Derby, United Kingdom HC One Full time

    In your role as a Activity Co-ordinator at HC-One, Kindness will be at the core of everything you do. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our Residents are people just like them with their own stories to tell. By joining HC-One you’ll have a...


  • Derby, United Kingdom HC One Full time

    In your role as a Activity Co-ordinator at HC-One, Kindness will be at the core of everything you do. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our Residents are people just like them with their own stories to tell. By joining HC-One you’ll have a...

  • Pathway Co-ordinator

    4 months ago


    Derby, United Kingdom University Hospitals of Derby and Burton NHS Foundation Trust Full time

    **Pathway Co-ordinator (Waiting list) - Band 3** We currently have an exciting opportunity within the General Surgery and Urology Business Unit for enthusiastic and hardworking individual to join our team as a Pathway Co-ordinators. The post holders will be required to provide an efficient medical secretarial service to a UGI Consultant and work as part of...


  • Derby, United Kingdom Trinity Fire & Security Ltd Full time

    **Works co-ordinator/support criteria** **Job description** **Works Support Administrator** The Works Support Administrator(s) must have a high-level attention to detail, is process-driven and proactively looks to effectively communicate with both internal and external contacts to achieve its goal of delivering a service to the customer at the highest...