Technical Customer Support

3 weeks ago


Sandy, United Kingdom 1st Choice Recruitment Full time

Technical Customer Advisor

Here you will act as first point of call for customer queries, a technical understanding and background is crucial for this position.

Hours

Monday-Friday 8:30-17:30

Role and Responsibilities:
Manage client issues and maintain excellent client relationships
- Managing the day to day customer service in-box
- Respond to client calls
- Handling client accounts
- Administration liaison with engineers to support client systems
- Client on boarding
- Handle and process client communications

Client site analysis (non travel)
- Study client sites and shortlist recommendations for improvement
- Pro-active liaison with clients on the system
- Participate in the SDR ('Stale Data Reporting') process and provide cover for colleagues

Applicant Criteria:

- Excellent customer service skills with rapport building abilities
- Excellent communication skills especially a high standard of telephone etiquette.
- Good IT/Computer skills. MS Office, GSuite-Google Calendar, Docs, Sheets
- Strong administration skills
- Previous experience in 1st Line IT or Technical Support desirable but not essential
- Experience with LAN's desirable but not essential

**Benefits**:
Company Pension Scheme

21 Days Holiday plus Bank Holiday's

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.



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