Customer Service Administrator

4 days ago


East Sussex, United Kingdom Mobile Technical Staff Full time

Our client, based in the Laughton area, are looking for an experienced Customer Support Administrator for their market and technology leading electron microscopy coating and cryogenic preparation business.

Purpose:
The successful Customer Support Administrator coordinating the activities of a small team of Field Service

Engineers, fielding customer queries, planning the workload of Quorum Engineers as well as coordinating with

technical staff at our representatives and agents around the world to ensure high levels of customer satisfaction.

**Responsibilities**:
1. Be the primary customer contact for service issues.

2. Efficiently and profitably schedule and dispatch Field Service Engineers, to carry out installations, corrective and preventative maintenance visits in line with customer requirements and quality standards.
3. Be responsible for the quality of reports and information on Customer Service.
4. Act as cover for the Sales Admin team.

**Skills**:

- 5 GCSEs to include Maths and English and/or NVQ Level 1, or equivalent.
- Experience within customer facing support roles is essential.
- Proficiency in Microsoft Office is essential.
- Problem solving and collaboration skills to own and resolve customer issues.
- Good telephone manner with colleagues and customers
- Ability to make decisions and challenge engineers if needed, while maintaining positive relationships.
- Excellent time management and communication skills.
- Ability to cope with rapidly changing demands on time and prioritise jobs according to urgency.
- Knowledge of the field of scientific instrumentation.
- A technical background in field service or engineering would be a strong advantage.
- Experience with SAP B1 would be a significant advantage.

**Offer**:

- a competitive salary ranging from £22,500 to £24,500 depending on experience
- 37 hours per week
- Start Monday to Friday 08:30
- Finish Monday to Thursday 16:30 and Friday 16:00

If this role sounds like you please follow the prompts to apply. If you'd like to find out more about the role please contact MTS Recruitment on 01753911534 for a confidential discussion.

Consultant details:
**Chital Gill**:
Recruitment Consultant
- 01753 911534



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