Customer Services Administrative Assistant
3 weeks ago
Overview Of Role
The role holder, working in conjunction with the Customer Services Team, will be responsible for undertaking a variety of daily administrative tasks, as well as reactive responsibilities. Based at reception, they will be a first point of contact for all parts of the business so will consistently need to present and conduct themselves in a way that reflects our business ethos and high standards.
On a rotating rostered schedule, the job role will be based at one of 2 main locations: Russell Building Reception or Conference Centre (Main) Reception. The role may also occasionally also be based at Rothamsted Manor House on an ad-hoc basis.
The post holder will report into the Operations Manager and will work with the rest of the Operations and Finance teams to uphold existing processes and procedures across the business and ensure consistency is maintained.
They will work across all areas of our business and must liaise closely with all departments to ensure an excellent customer experience is upheld; consistently exceeding expectations. The role provides administrative function to support in front of house and financial tasks as well as other ad hock administrative services.
**Benefits**:
- A full-time position at 37 hours per week (5 days over 7)
- Competitive salary
- 25 days paid annual leave
- Generous pension scheme
- Training scheme, as well as the opportunity to attend specialist coffee training events
- On-site gym and sports and social club
- Annual pay reviews
This is an exciting time to join our small and friendly team at our beautiful state of the art conference centre as our Customer Services Assistant. Our facilities include our state-of-the-art conference centre, 200 seat restaurant and grade I listed Manor House.
If you pride yourself on delivering an excellent customer experience from start to finish; consistently exceeding expectations, then this is the job for you.
This role will support the needs of the business and will include weekend and evening work. Hours will be allocated by rota in accordance with the business needs.
About The Company
About The CompanyRothamsted Enterprises Ltd., manage a growing portfolio of facilities; including state of the art conference centre, a restaurant, flexible laboratory space and informal meeting hubs, providing excellent facilities for businesses to thrive. More recently Rothamsted Enterprises have also taken on the grade 1 listed Manor as a potential event venue.
Rothamsted Enterprises are based in Harpenden in Hertfordshire with excellent links to London and Luton airport.
**Salary**: £19,000.00 per year
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