Ward Administrator Medical Same Day Emergency Care

5 months ago

Oldham, United Kingdom Northern Care Alliance NHS Group Full time

**Job overview**:
**An exciting opportunity has arisen to support the Medical Same Day Emergency Care Unit and Discharge Lounge at the Royal Oldham Hospital.**

The post holder will provide a wide range of administrative and clerical duties to the ward / unit staff. They will be responsible for the safe keeping and availability of all clinical records relating to patients and the smooth running of the ward / department office. They will also provide general assistance to the ward / unit staff.

The role may require working a mixture of long days and short days.

**Main duties of the job**:

- General clerical duties, as required, within the department.
- Tracking of patients journey through the Unit
- Ensure patient case notes are available, maintained and up to date.
- Data input on the Patient Administration System (PAS), Symphony and any other relevant Trust systems
- Respond to telephone enquiries from hospital staff and patients efficiently and conscientiously.
- Provide general non-clinical support to the multi-disciplinary team working on both Medical Same Day Emergency Care and Discharge Lounge.
- Provide general non-clinical support to patients, clients, relatives and carers.
- Deliver and collect patient’s case notes, and if applicable x-ray’s, and investigations results from various locations throughout the hospital
- Track patients notes to the appropriates areas once discahrged
- Accurately file reports, notes and results efficiently.
- Participate in any new directions, which ensure smooth running of the service.
- The post holder will show initiative and carry out their duties safely and competently and where necessary, train new staff.
- Attend and participate in regular staff meetings.

**Working for our organisation**:
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- 5 GCSE qualifications or equivalent

**Desirable criteria**:

- NVQ qualification
- RSA 2 typing/word processing or equivalent

**Skills & Abilities**:
**Essential criteria**:

- Good communication skills, both verbally and non-verbally when dealing with patients/relatives and other internal and external agencies especially when providing or receiving complex or sensitive information.
- Keyboarding skills
- Able to prioritise workload

**Knowledge, Training, Experience**:
**Essential criteria**:

- Previous proven office experience.
- Experience dealing with the public

**Desirable criteria**:

- Previous hospital based experience
- Working knowledge of Trusts current information systems
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.

We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.

**Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.**

**Employer certification / accreditation badges**:

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