Customer Care Advisor
2 months ago
**Contact **Aimee Patterson** **| 028 7032 6600**
**Customer Care Advisor - Coleraine - Permanent**
This role is ideal for someone coming from a customer services background and wanting to grow a long term career for themselves.
- Monday to Friday (Saturdays on a rota basis)
- £Negotiable salary (depending on experience)
- Full time
- Permanent
- Culture of strong teamwork, quality, innovation, customer focus and continuous development
- Join one of the largest businesses in the North West
- Opportunity to study APA / CIP insurance qualifications
**What will you be doing?**
- Integral part of the Customer Care department.
- You will be responsible for overseeing all matters relating to Customer Care with Complaints, TrustPilot, Social Media & Telephone calls.
- You will ensure the business is fulfilling its obligations with regards to the regulatory requirements when dealing with and handling complaints. You will receive and respond to all formal complaints and data access requests
- You will oversee all matters relating to telephone calls received through the cancellation line and internal diary requests.
- You will also respond to all social media comments from Twitter, Trustpilot Google reviews and the Blog.
**Criteria**:
- Minimum of 12 months experience in Customer Services, preferably in the insurance industry but not essential
- Excellent communication skills both written and verbal
- Experience and proven knowledge of Call Handling Systems
- Able to demonstrate a high level of confidentiality
- Excellent and proven decision-making skills
- Must be willing to pursue APA/ CIP insurance qualifications
Riada are an equal opportunities employer.
**Job Types**: Full-time, Permanent
Work Location: In person
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