Customer Care Advisor

2 months ago


Coleraine District, United Kingdom Riada Resourcing Full time

**Contact **Aimee Patterson** **| 028 7032 6600**

**Customer Care Advisor - Coleraine - Permanent**

This role is ideal for someone coming from a customer services background and wanting to grow a long term career for themselves.
- Monday to Friday (Saturdays on a rota basis)
- £Negotiable salary (depending on experience)
- Full time
- Permanent
- Culture of strong teamwork, quality, innovation, customer focus and continuous development
- Join one of the largest businesses in the North West
- Opportunity to study APA / CIP insurance qualifications

**What will you be doing?**
- Integral part of the Customer Care department.
- You will be responsible for overseeing all matters relating to Customer Care with Complaints, TrustPilot, Social Media & Telephone calls.
- You will ensure the business is fulfilling its obligations with regards to the regulatory requirements when dealing with and handling complaints. You will receive and respond to all formal complaints and data access requests
- You will oversee all matters relating to telephone calls received through the cancellation line and internal diary requests.
- You will also respond to all social media comments from Twitter, Trustpilot Google reviews and the Blog.

**Criteria**:

- Minimum of 12 months experience in Customer Services, preferably in the insurance industry but not essential
- Excellent communication skills both written and verbal
- Experience and proven knowledge of Call Handling Systems
- Able to demonstrate a high level of confidentiality
- Excellent and proven decision-making skills
- Must be willing to pursue APA/ CIP insurance qualifications

Riada are an equal opportunities employer.

**Job Types**: Full-time, Permanent

Work Location: In person


  • Customer Advisor

    15 hours ago


    Coleraine, United Kingdom B&Q Full time

    **About the role** **Part time - 16 hours per week** **3 Month fixed term contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.10 per hour** **PRIMARILY WEEKEND AND EVENING SHIFTS** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they...


  • Ballymoney District, United Kingdom Riada Resourcing Full time

    **Sales and Customer Care Advisor - Ballymoney - Permanent** Would you like to join a business with a global client base and the most on trend, innovative products? **Company Benefits include**: - Life Assurance - Company Discounts - Employee Assistance and Healthcare - Auto-enrolments onto pension - Free parking - Opportunities to travel to shows and...

  • Customer Advisor

    1 week ago


    Coleraine, United Kingdom B&Q Full time

    About the roleCustomer Advisor Part time hours per week 3 Month Fixed Term Contract Shifts evenings and weekendsUK Notional hourly rate £12.21 per hourWe believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a...

  • Customer Advisor

    6 days ago


    Coleraine, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 28.75 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Coleraine** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...


  • Coleraine, United Kingdom Lynas Foodservice Full time

    **Customer Service Advisor/Credit Controller** **Job description** **Contract: Permanent** **Location: Coleraine** **Hours of work: Monday-Friday 9am-5.00pm** An opportunity has arisen to join the Credit Team at Lynas Foodservice, the largest independent food supplier in Ireland, as a Customer Account Manager. **Key responsibilities**: This is the...


  • Coleraine, United Kingdom Barclays Full time

    **Customer Service Advisor - Branch** **Coleraine / Hybrid** **£23,300 per annum + Excellent Benefits** **Between 7am and 11pm Monday - Sunday** As a Barclays Customer Service Advisor - Branch, get this exciting opportunity to be on the frontline to serve customers and address the more complex needs with a focus on achieving the best outcomes for our...


  • Coleraine, United Kingdom Lynas Foodservice Full time

    **Customer Service Advisor/Credit Controller** **Job description** **Contract: Fixed-term for 11 months** **Location: Coleraine** **Hours of work: Monday-Friday 9am-5.00pm** An opportunity has arisen to join the Credit Team at Lynas Foodservice, the largest independent food supplier in Ireland, as a Customer Account Manager. **Key...


  • Coleraine, United Kingdom Lynas Foodservice Full time

    **Customer Service Advisor/Credit Controller** **Job description** **Contract: Fixed-term for 11 months** **Location: Coleraine** **Hours of work: Monday-Friday 9am-5.00pm** An opportunity has arisen to join the Credit Team at Lynas Foodservice, the largest independent food supplier in Ireland, as a Customer Account Manager. **Key...

  • Customer Advisor

    4 days ago


    Coleraine, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 15.75 hours per week** **3 Month Fixed Term Contract** **Shifts evenings and weekends** **UK Notional hourly rate £12.21 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create...

  • Customer Service

    1 month ago


    Coleraine, United Kingdom VANRATH Full time

    VANRATH are delighted to be assisting a leading Clothing organisation with the recruitment of **a Customer Service Advisor.** This company has a fantastic reputation, and is renowned to be one of the best employers in NI. This role will suit someone with relevant experience, who wants to join a fun and exciting team. Office based...


  • Coleraine, Co. Londonderry, United Kingdom Riada Resourcing Full time

    Customer Support Advisor - Ballymena - Full time Due to our clients ongoing development and expansion, they are looking to hire a Customer Support Advisor. This role is crucial for maintaining high levels of customer satisfaction and support as the business continues to grow. Monday to Thursday, 9:00 am to 5:00 pm, or Monday to Friday, 8:30 am to 4:00pm...


  • Coleraine, United Kingdom Iceage Delivery Full time

    Due to continued expansion, we are currently recruiting for a Full-Time Customer Service Advisor (CSA) to join our team. **Overview** - The Role and Team_ The role of our Customer Service Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to resolve their queries and take their orders...

  • Sales Advisor

    1 month ago


    Coleraine, United Kingdom Haldane Fisher Full time

    Haldane Fisher are a leading timber and builder’s merchants and have a reputation for innovation and excellence within their field. The company believes in their people and strives to provide excellent and reliable service to their customers. Due to continued growth we wish to recruit for the role of Sales Advisor based at our Coleraine Branch. We are...


  • Coleraine, Co. Londonderry, United Kingdom Riada Resourcing Full time

    Customer Support Advisor - Ballymena - Full time Due to our clients ongoing development and expansion, they are looking to hire a Customer Support Advisor. This role is crucial for maintaining high levels of customer satisfaction and support as the business continues to grow. About the role: Monday to Thursday, 9:00 am to 5:00 pm, or Monday to Friday,...


  • Harlow District, United Kingdom Adecco Full time

    Job Title: Customer Service Advisor Location: Harlow Salary: £22,318 plus performance bonus Hours: Monday-Friday, 8am-4pm & 10am-6pm Type: Full-Time, Permanent Benefits & Perks: Competitive salaryPerformance-based bonusesDevelopment and growth opportunitiesFlexible working hoursFun and vibrant team cultureEmployee discounts and rewards programme About Our...


  • Coleraine, United Kingdom Eakin Healthcare Group Full time

    **ABOUT THE ROLE** Reporting to Head of International Sales, Respiratory, the International Customer Service Advisor will assist the company with the development and maintenance of international business. This includes co-ordinating and efficiently processing customer orders, invoicing, and managing the administration of customer accounts, supporting the...

  • Customer Sales Advisor

    2 months ago


    Thanet District, United Kingdom RGH Consulting Limited Full time

    **We are currently on the lookout to recruit 2 x Customer Sales Advisors to join our team.** You will be required to work as part of a brand new team, making the positive first impression to prospective customers offering deals on our clients’ products within various venues and events. **Skills and Experience Required**: - Previous sales experience in a...

  • Parts Advisor

    2 weeks ago


    Coleraine, United Kingdom Axis Recruitment Services Full time

    **PARTS ADVISOR** Our client is one of the leading dealerships within Northern Ireland; due to continued growth within the industry they now wish to build on their impressive team by recruiting a professional, experienced Parts Advisor to join their based in Coleraine You will need excellent customer service skills as you will be working with customers...


  • Oxford District, United Kingdom ABL Recruitment Full time

    Role: Travel Trust & Safety AdvisorExpected duration: 12 months (With a view to extend and possibly convert to permanent)Pay rate: £13.00 per hour + Holiday pay (Equivalent to 33 days after 3 months)Work location: 2 days in the office in Oxford, and 3 days from homeHours: 37.5 per week, 9am-5.30pm; will include working one in two weekends (both Saturday and...

  • Showroom Advisor

    4 days ago


    Coleraine, United Kingdom B&Q Full time

    **About the role** **Part time - 20 hours per week** **3 Month fixed term contract - to be reviewed** **Shifts available Monday - Sunday, 8am - 9pm** **£11.10 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll...