Customer Service Advisor

4 weeks ago


Coleraine Co Londonderry, United Kingdom Riada Resourcing Full time

Customer Support Advisor - Ballymena - Full time
Due to our clients ongoing development and expansion, they are looking to hire a Customer Support Advisor. This role is crucial for maintaining high levels of customer satisfaction and support as the business continues to grow.
Monday to Thursday, 9:00 am to 5:00 pm, or Monday to Friday, 8:30 am to 4:00pm
This is initially a temporary position with potential to become permanent
Your focus will be to handle incoming communications from customers primarily via telephone, as well as through customer portal and email. advising customers on products, after-sales service, warranties, and processing orders
communicate effectively, both verbally and in writing, to provide clear and professional responses to customer inquiries
provide support and advice on products, warranty issues, after-sales services, and other common queries
Experience in customer support or a similar customer-facing role is preferred
Proficiency in Microsoft Office applications and email
Experience with Microsoft Navision is a plus, though not required, as comprehensive training will be provided
If you're looking for an opportunity to advance your career in a supportive environment, we encourage you to apply online, email or call Mairead on to find out more.
Customer Service Advisor



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