International Customer Service Advisor

2 weeks ago

Coleraine, United Kingdom Eakin Healthcare Group Full time

**ABOUT THE ROLE**

Reporting to Head of International Sales, Respiratory, the International Customer Service Advisor will assist the company with the development and maintenance of international business. This includes co-ordinating and efficiently processing customer orders, invoicing, and managing the administration of customer accounts, supporting the International sales team and contributing to the continued growth of the International Sales Department.

**KEY ACTIVITIES**

**Processes**
- Management and updating of CRM database to assist the department manager and Business Development Executives.
- Coordination of new product launches to distribution partners in accordance with regulatory process & sales region requirements.
- Assistance with tenders and contracts as required by sales regions.

**Sales Performance**
- Prepare analysis of CRM opportunity / activity reports in line with department K.P.I.’s
- Additional reports for senior management as and when required.
- Assist with customer communications.

**Sales Order Processing**
- Sales order processing via Navision including, acknowledgment of orders and confirmation of delivery schedules on receipt and after despatch occurs, preparation of invoices and credits.
- Coordinate with Logistics Manager re despatches. Liaison with carriers and management of carriage/customs requirements.
- Update daily sales versus forecasting
- Processing samples, quotations and maintaining special price records as required by Business Development Executives.

**Other**
- To adhere to the company’s Equal Opportunities policy and Dignity at work policy in all activities and to actively promote equality of opportunity wherever possible
- To be responsible for your own health and safety and that of your colleagues, in accordance with the company’s’ Health and Safety policy
- To adhere to the company’s Quality policy and Environmental policy
- To undertake other duties as may be reasonably required

**KEY SKILLS**

**Essential**
- Previous experience in a similar role preferably within manufacturing
- A customer satisfaction oriented professional with strong data entry and analysis accuracy skills
- High level of process compliance/best practices
- Excellent communication and analytical skills
- Operationally efficient on Microsoft and CRM Systems, good or advanced Excel knowledge
- Friendly personality with a “can-do” attitude
- The ability to work as part of a small team with limited direct supervision.
- The ability to handle queries professionally and efficiently with sensitivity
- Conscientious and able to act proactively

**Desirable**
- Previous experience in the healthcare sector
- Experience of promoting products and services to existing and potential customers

**KEY WORKING RELATIONSHIPS**

**Internal**
- Warehouse/Operations
- Finance
- Commercial

**External**
- International Customers
- Couriers

**ADDITIONAL INFORMATION**
- Hours of work 9am - 5pm Monday to Friday with a 30-minute unpaid lunch break

**COMPETENCIES**

**Problem solving **- Generates and promotes solutions. Sees clearly which is the best way forward. Able to make decisions and commitments within appropriate time frame.

**Resilience** - Can work under pressure, remains calm, thinks clearly and manages emotion under pressure. Addresses issues without being aggressive or controlling and can easily bounce back from setbacks. Is open to feedback and doesn’t dwell on past events.

**Team Working** - Enjoys participating in group activities and likes to work in close proximity with other people. Is ready to collaborate with and support others and is willing to co-operate and compromise for the overall good.

**Supporting Others** - Enjoys supporting other people and is prone to getting involved and trying to help them when they have problems. Is comfortable to contribute to joint endeavours and enjoys team work. Is willing to let other people depend on them.

**Following Directions** - Is motivated to accept and comply with standards and instructions and has a strong conscience about delivering what is promised or expected. Doesn’t like letting people down and works productively in cooperation with, and support of others.

**Analytical** - Enjoys analysing qualitative data but also considers quantitative and seeks to identify and explore they key elements in information before making commitments. Tends to like to use facts and figures when planning and reporting and is concerned about accuracy and detail.

**Planning and Organising** - Thinks things through well in advance and maps out future activities, taking the key stages and requirements into account. Likes to monitor to ensure that things are implemented and delivered effectively.

**Oral Communication** - Talks readily and confidently to people, expressing themselves with obvious ease. Speak out and makes themselves heard, often playing a leading and influential role in debate and discussion.

  • Customer Care Advisor

    4 weeks ago

    Coleraine District, United Kingdom Riada Resourcing Full time

    **Contact **Aimee Patterson** **| 028 7032 6600** **Customer Care Advisor - Coleraine - Permanent** This role is ideal for someone coming from a customer services background and wanting to grow a long term career for themselves. - Monday to Friday (Saturdays on a rota basis) - £Negotiable salary (depending on experience) - Full time - Permanent - Culture...

  • Customer Care Advisor

    4 weeks ago

    Coleraine District, United Kingdom Riada Resourcing Full time

    **Contact Aimee Patterson | 028 7032 6600** **Customer Care Advisor - Coleraine - Permanent** This role is ideal for someone coming from a customer services background and wanting to grow a long term career for themselves. - Monday to Friday (Saturdays on a rota basis) - £Negotiable salary (depending on experience) - Full time - Permanent - Culture of...

  • Sales Advisor

    6 days ago

    Coleraine, United Kingdom New Look Full time

    Sales Advisor - Temporary- Coleraine- 8 hoursAbout Us At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take responsibility - That’s the New Look way! In 1969 New Look contributed to fast fashion and things are about to get even faster. We’re a team united with a clear purpose - to be the most...

  • Sales Advisor

    4 weeks ago

    Coleraine, United Kingdom New Look Full time

    Sales Advisor - Temporary- Coleraine- 8 hours, 12 hoursAbout Us At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take responsibility - That’s the New Look way! In 1969 New Look contributed to fast fashion and things are about to get even faster. We’re a team united with a clear purpose - to be the...

  • Trainee Parts Advisor

    4 weeks ago

    Coleraine, United Kingdom Brook Street Full time

    Brook Street Recruitment is working with our client in Coleraine to recruit a Trainee Parts Advisor to join their expanding team This is an excellent opportunity for a person to grow your career with an extremely successful business and to develop your skill set by learning and working alongside our established parts department. Whilst this is an...

  • Retail Customer Service

    3 weeks ago

    Coleraine, United Kingdom Ladbrokes Full time

    **About The Role**: At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our...

  • Customer Service Role

    6 days ago

    Coleraine, United Kingdom Moonstone Sales Full time

    **About us** Moonstone Sales is a small business in Derry. We are professional, agile, and our goal is to have a team of highly motivated and goal driven Sales Representatives who are constantly looking to develop themselves and others.. Our work environment includes: - Modern office setting We are looking for Sales Representatives who are outgoing and...

  • Security Officer

    4 weeks ago

    Coleraine, United Kingdom DGS Service Solutions Full time

    DGS Service Solutions will pay for all Security Officers SIA Licence renewals and upskill courses from our Training Manager during their employment. In this role you will be expected to: - Be friendly, approachable and well mannered - Provide a professional service and high level of customer service - Patrol premises, operate CCTV and answer calls - Work...

  • International Admissions Support Assistant

    5 days ago

    Coleraine, United Kingdom University of Ulster Full time

    International Admissions Support Assistant (4 posts)**Role**: International Admissions Support Assistant**Department**: International Admissions**Grade**: 4 (£22,662 - £24,948)**Responsible to**: International Admissions Manager**Campus**: Coleraine**(Permanent / full-time - 4 positions available)** **Job Purpose**: - The postholders will lend support to...

  • Summer Assistant for Residential Services

    5 days ago

    Coleraine, United Kingdom University of Ulster Full time

    Summer Assistant for Residential Services (Coleraine)**Role**: Summer Vacation Assistant**Department**: Residential Services**Grade**: 2 (£24,050)**Responsible to**: Residential Services Manager**Campus**: Coleraine- (**Full-time/Fixed-term until September 2024)** **Job Purpose**: - The Vacation Assistant will work as part of the ResLife team to assist...

  • IT Desktop Services Engineer

    2 weeks ago

    Coleraine, United Kingdom KYOCERA AVX Components Limited Full time

    KYOCERA AVX are a leading global supplier of a wide range of products, including advanced electronic components, sensors, controls, connectors, and antenna solutions. We have ambitious plans to grow our business and have a great opportunity for a Desktop Services Engineer to join our team based in Coleraine. The Job Reporting to the Regional Desktop Services...

  • Summer Assistant for Residential Services

    5 days ago

    Coleraine, United Kingdom Ulster University Full time

    Summer Assistant for Residential Services (Coleraine) Role:  Summer Vacation Assistant Department:  Residential Services Grade:  2 (£24,050) Responsible to : Residential Services Manager Campus:  Coleraine   ( Full-time/Fixed-term until September 2024)   Job Purpose: The Vacation Assistant will work as part of the ResLife team to...

  • Key Account

    6 days ago

    Coleraine, United Kingdom Eakin Healthcare Group Full time

    **ABOUT THE ROLE** Reporting to the Customer Services Manager, Respiratory, the Key Account & Tenders Executive will be the first point of contact for our customers in our key accounts. These include NHS Supply Chain (UK), Health Service Executive (ROI), Business Services Organisation (NI) and National Services (Scotland). As part of this role the Key...

  • Event Staff

    5 days ago

    Coleraine, United Kingdom Combined Services Provider Ltd. Full time

    CSP Ltd. are a leading service provider specialising in venue & event management. We work in partnership with leading sports and entertainment venues throughout the UK, providing several services including; internal and external traffic management, security & stewarding, and crowd management services. About the role: We are seeking individuals for an...

  • Security Officer

    2 weeks ago

    Coleraine, United Kingdom Bidvestnoonan Full time

    **Job description** An exciting opportunity to work alongside one of our most prestigious clients has arisen, Bidvest Noonan are seeking to hire Security Officers to work in the Ulster University Coleraine Campus. **Location of work** Ulster University Coleraine **Hours of Work** Full time & part time hours available 12-42 hrs per week (Average) 12...

  • Security Officer

    4 weeks ago

    Coleraine, United Kingdom Bidvestnoonan Full time

    **Job description** An exciting opportunity to work alongside one of our most prestigious clients has arisen, Bidvest Noonan are seeking to hire Security Officers to work in the Ulster University Coleraine Campus. **Location of work** Ulster University Coleraine **Hours of Work** Full time & part time hours available 12-42 hrs per week (Average) 12...

  • Trainee Counter Sales

    4 weeks ago

    Coleraine, United Kingdom Haldane Fisher Full time

    Haldane Fisher are a leading timber and builder’s merchants and have a reputation for innovation and excellence within their field. The company believes in their people and strives to provide excellent and reliable service to their customers. We wish to recruit for the role of Trainee Counter Sales (12-month fixed contract) at our Coleraine Branch. We are...

  • Administrator (Production Support)

    4 weeks ago

    Coleraine, United Kingdom Riada Resourcing Full time

    **Contact Mairead Douthart | 028 7032 6600** **Production Support Administrator - Coleraine - Full Time** If you come from a busy office environment, confident working with external suppliers / customers this role is ideal for you. All team members have access to a variety of benefits that are constantly reviewed and monitored to ensure they work for you....

  • Junior Sales Associate

    4 weeks ago

    Coleraine, United Kingdom Stoic Marketing Full time

    **Junior Sales Associate.** **This is an entry level role** **No experience is required for this role!** **All you need is a passion for customer service!** Here at Stoic marketing, we focus on developing people and allowing them to realise the potential in themselves. We are a direct sales company who pride ourselves on our mentorship programme. You...

  • Supervisor

    5 days ago

    Coleraine, United Kingdom Max Casino Full time

    Coleraine - MAX CASINO - 68 Railway Road Facebook: “Max Gaming Station Arcade" **Job Title**: Full time 33 - 44 hours Rate per hour: £12.00 Paid Weekly - 4 week Rota Fully flexible role - Days, Nights, Weekends & Week days **The Company** We offer the Ultimate Casino Experience in Coleraine, Donegal & Newry **The Opportunity** MAX Gaming is...