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Visitor Reception Assistant

3 months ago

StratforduponAvon, United Kingdom The Shakespeare Birthplace Trust Full time

The Shakespeare Birthplace Trust is looking for two Visitor Reception Assistants to work at Anne Hathaway’s Cottage and Shakespeare’s Birthplace to support us over the 2024 season. These are 26-hour fixed-term contracts from June 2024 to Sunday 3 November 2024.

As Visitor Reception Assistant you will be responsible for delivering excellent standards of visitor experience through a warm welcome and sharing of information to enhance visitors’ understanding of the offer. You will also contribute to the financial sustainability of the Trust by ensuring that opportunities are taken to maximise sales through an efficient and professional admission process leading to increased average admissions and secondary spends.

To be successful in this role you will have experience of working in a high profile, customer-facing operation, preferably a busy visitor attraction with a diverse audience. You will be used to delivering against a range of KPIs including financial and visitor satisfaction targets. A sound understanding of customer service principles, experience of using EPOS ticketing systems, and cash handling are also essential.

The Shakespeare Birthplace Trust is committed to promoting equality of opportunity and building a diverse and representative workforce.

**Job Types**: Part-time, Fixed term contract
Contract length: 5 months

Pay: £11.44 per hour

Expected hours: 26 per week

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: ATS 484