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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and enthusiastic Visitor Reception Assistant to join our team at the Shakespeare Birthplace Trust. As a Visitor Reception Assistant, you will be responsible for delivering exceptional customer service and creating a warm and welcoming experience for our visitors.
Key Responsibilities:
- Provide a warm and friendly welcome to visitors, responding to their queries and concerns in a professional and courteous manner.
- Share information about the Shakespeare Family Homes and our exhibitions, enhancing visitors' understanding of our offer.
- Work collaboratively with colleagues to ensure a seamless and enjoyable experience for visitors.
- Contribute to the development and implementation of initiatives to improve visitor experience and engagement.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- Strong problem-solving and conflict resolution skills.
- Knowledge of the Shakespeare Family Homes and our exhibitions is desirable.
What We Offer:
As a Visitor Reception Assistant at the Shakespeare Birthplace Trust, you will have the opportunity to work in a unique and historic environment, surrounded by a team of passionate and dedicated professionals. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.