Technical Officer

4 weeks ago

High Wycombe, United Kingdom Red Kite Community Housing Full time

**Closing date: Monday 6th March 2023**

**About the role**:
Repairs make up the biggest service area for Red Kite and are one of the most important - who doesn't want their repair done as quickly and efficiently as possible? That's why for this role we need someone who can deliver an excellent repairs service to our tenants' homes. If you thrive on working at a fast pace and demonstrating the super technical knowledge that you have with a smile and a customer-focused outlook this could be your dream job.

Now is a great time to be part of a step-change in our service delivery, we are looking at how we change our offer to residents and leaseholders in delivering our repairs service, utilising new technologies and refreshing old ways old of working. With this in mind, we're looking for a 'people person' with a strong customer-focused approach to take on the role of Technical Officer focussing on a range of community repairs, and when required low level cyclical programmes and asset related projects.

**About you**:
In this role, you'll be expected to provide an effective, responsive and customer-led service with our contracting partners for responsive repairs and minor project works. You'll keep a close eye on the quality of our services and work to ensure that tenants and leaseholders inspire and influence the design, delivery and outcome of everything we do.

Providing technical repairs support, you'll be involved in site visits, work inspections, and investigating complaints. It'll be your duty to make sure you utilise your diagnostic capability and organisational ability to make improvements to the service, ensuring excellent relationships between contractors, and all other internal and external stakeholders.

We're looking for a flexible, approachable and confident character who has a clear grasp of the improvement and maintenance requirements facing housing associations. Ideally you'll have previous experience within the social housing/maintenance sector and will be keen to work well with tenants and leaseholders.

**Get in touch**:

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