Trainee Pensions Administrator

4 weeks ago

Chesterfield, United Kingdom Brightwell Pensions Limited Full time

**Join our growing company with a multi-award winning training programme**

Brightwell's Pensions Academy Training Programme was the winner of the 2023 Learning, Development & Talent Retention Pinnacle Award hosted by the Pensions Management Institute and the 2023 Training Scheme of the Year hosted by the Professional Pension's Rising Star Awards.

**The Opportunity**

Through the programme, we will equip you with the knowledge, skills and experience to deliver a professional and efficient administration service to our members. You will work as part of our dedicated, driven and supportive service operations administrator team to deliver a best in class service all in accordance with Brightwell’s service contracts and agreed administrative procedures. You will be expected to fully participate in the programme to enable you to serve members confidently and competently, and administer a wide range of casework types, including transfers, retirements, data, and bereavements processes.

The Academy programme comprises the following four elements:

- **Route To Competency (RTC)**: Hands on learning groups of processes, with a “buddy”, enabling you to demonstrate successfully completing casework on your own.
- **Award in Pensions Essentials (APE)**: Dedicated training sessions to equip you with complementary knowledge and insight to achieve this Pensions Management Institute accredited qualification.
- **Pensions Technical**: Dedicated training sessions focussing upon the technical pensions knowledge and insight, including calculations, required for the pension scheme.
- **Leadership Development**: You will participate in our soft skills development programme focusing on relationship building, active listening, change management, performance and coaching.

It takes 9-12 months to complete the programme. Once you have been successfully signed off for all programme requirements, you will be promoted to the role of Pensions Administrator (grade 2) and your salary increased accordingly.

**Who are we looking for?**

**What should you expect in the process?**

If shortlisted, you will be invited to attend an assessment day which will be an opportunity for you to meet with your potential colleagues who will form the Pensions Training Academy. The event may include a group exercise and a formal individual interview.

**Brightwell**

Brightwell is the primary service provider providing fiduciary management services, member services, operational and secretariat services to the £37bn BT Pension Scheme (BTPS), one of the largest private sector pension schemes in the UK with c.260,000 members. Brightwell also provides fiduciary management services to the defined benefit section of the EE Pension Scheme which has c.£1bn assets under management and 8,000 members.

Our Pensions Academy Training Programme is the ideal opportunity to develop new skills and experiences and to embark on a career in pensions administration.

**Essential Experience/Skills/Attributes**:

- Strong communication skills, both written and verbal
- Can do approach
- Passionate about excellent customer service
- Strong numeracy skills
- Ability to work to deadlines
- Basic IT skills (use of Microsoft office)
- Good attention to detail
- Ability to adapt to change in a fast-paced working environment

**Desirable Experience/Skills**
- Maths and English GCSE (or equivalent qualification) at a high grade (5-9).

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Private medical insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Chesterfield: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Chesterfield

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