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Collections & House Officer

4 months ago

Westerham, United Kingdom National Trust Full time

Do you have a proven track record of helping to ensure the preservation and presentation of collections, sharing your work with visitors and bringing the history of collections to life, then please read on.

**Interviews for this role will be held on the 10th of May.**

What it's like to work here:Chartwell was the much-loved Churchill family home and the place from which Sir Winston drew inspiration from 1924 until the end of his life. Many of the rooms remain the same as when the Churchill family lived at Chartwell and today it is our job to share the stories of their lives here as well as care for this much-loved home and their cherished possessions. The team at Chartwell ensure that visitors have a great time at this property, and create events to delve further into the life of Sir Winston Churchill. Click here for more information about this location

What you'll be doing:You’ll be responsible for the daily opening of the house, ensuring appropriate resources are in place to be able to provide a consistently excellent service for our visitors. Working with a team of Collection Assistants, you'll take a lead in implementing conservation routines, preventive conservation and annual deep cleaning programme within the house to ensure excellent standards of care, delivering strategies to improve conservation.

You'll collect and record information during housekeeping cleaning routines to inform our understanding of the house and the collection, and use preventive conservation techniques to improve how we conserve, interpret and present the property.

You'll be the department's lead for managing our house volunteers in a wide range of tasks, room stewarding to research. You'll bring your understanding of the volunteer journey to deliver an excellent volunteering experience.

You’ll enjoy telling visitors about our fascinating history, sharing tales from the past as well as your personal experience of working here.
- Who we're looking forKnowledge of customer care and approaches to optimising visitor enjoyment.
- Good team player with day to day line management and supervisory skills.
- Good interpersonal skills enabling relationships to be maintained.
- Some knowledge and experience of managing costs and expenditure.
- Willing to contribute original or imaginative ways to make elements of the collection or house that are difficult to reach accessible to all visitors.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term f/t (37.5 hrs pw to 21/03/25)