Front of House Staff

7 months ago


Westerham, United Kingdom Sicily Westerham Restaurant Full time

Presenting customers with menus and a wine list.
- Being aware of all allergen information.
- Answering all questions about the food and beverages provided by the establishment.
- Offering wine and food suggestions.
- Delivering and serving food and drinks to the table.
- Placing orders on pre-set tables.
- Handling spillages, cleaning glasses, changing utensils, and keeping customers informed to make sure everything is working to their satisfaction.
- Handling customers complaint
- Ensuring compliance with safety, health, and hygiene standards
- Making that customers are legal to buy alcohol
- Greeting and escorting customers towards their tables
- Presenting the menu and providing details when requested by customers
- Setting up plates, glasses, and linens to prepare tables
- Serving food and drinks
- Reporting any issues with dishes and kitchenware to ensure cleanliness and presentation
- Bringing dirty silverware, plates, and glasses to the kitchen for cleaning
- Meeting with the restaurant staff to discuss daily specials, menu changes, and specific service requirements
- Respecting all regulations of the health department
- Providing excellent customer service for guest
- Sending order details to the kitchen staff
- Arranging the table settings and keeping the dining area tidy
- Collecting bills and delivering checks
- Providing the best service experience to restaurant patrons
- Making sure that the guest feels valued and welcome in the restaurant
- Finding ways to consolidate their service and increase the number of table turns
- Ensuring that customers are treated in a friendly and accommodating way
- You must be familiar with all aspects of food liquor, beer, wine, as well as retail offerings
- Using a positive and suggestive sales approach to guide your guests
- Processing payments using cash register for food and drink orders
- Providing excellent customer services
- Striving always for customer satisfaction
- Meeting customers and presenting menus
- Offering suggestions based upon their preferences

**Salary**: £9.00-£11.00 per hour

**Benefits**:

- Discounted or free food
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Loyalty bonus
- Tips

COVID-19 considerations:
People with flu-like symptoms who haven’t yet been tested for COVID-19 should stay home for at least 72 hours after their fever has passed, and for at least 7 days since their symptoms began

Ability to commute/relocate:

- Westerham, TN16 1AN: reliably commute or plan to relocate before starting work (required)

**Salary**: £9.00-£11.00 per hour

Expected hours: 12.0 - 22.0 per week

**Benefits**:

- Discounted or free food
- On-site parking

Flexible Language Requirement:

- English not required

Physical setting:

- Restaurant

Shift:

- 8 hour shift

**Experience**:

- Customer service: 1 year (preferred)
- Bartending: 1 year (preferred)
- Catering: 3 years (preferred)
- Hospitality: 3 years (preferred)

Work Location: In person


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