Engagement Administrator

6 months ago


Wrexham, United Kingdom JTL Full time

**Location: National Administration Centre**

**Job Purpose**:
To provide a professional, customer focused and first-class service, supporting the Engagement team and JTL’s Business Plan.

**Key Responsibilities and Accountabilities**:

- To carry out a range of routine administrative duties to support the team in maintaining KPI’s and as required by Management.
- Handle all enquiries in a timely and professional manner as directed.
- Ensure all Applicant, Learner and Employer documentation / information is logged accurately into the company systems within agreed timescales, always maintaining a high level of accuracy
- Build and maintain good working relationships with all teams within the division and with relevant external parties.
- Provide information, advice and guidance when receiving and responding to inbound communications. Where possible solving queries first-hand, always ensuring Customer (Internal and External) satisfaction.

**Person Specification**:
Essential Requirements:

- GCSE, Maths and English, A-C or equivalent
- Excellent communication and customer service skills
- Attention to detail, with good prioritisation and organisation skills
- Able to work with a team, take direction from others and collaborate effectively

Desirable:

- Prior experience in a similar role

We welcome applicants from all sections of the community. JTL is committed to safeguarding and promoting the welfare of young people and expects all its employees to share this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

**A DBS disclosure will be required.



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