Customs Controller

7 days ago


Hounslow, United Kingdom AVPlacements Full time

**Job Purpose**:

- To lead the arrangement from origin stations of consignments, selecting and pushing through the best service in terms of both cost and service
- To Manage Customs Formalities for all Inbound/Outbound shipments
- Monitor and report on time pick up and departure, reporting into Customer Services
- To Monitor and push through while in transit to ensure that consignments move as booked
- Ensure excellent communication to the customer service teams
- To actively seek and implement cost savings on each and every shipment, taking full P & L responsibility
- To be Fully Multimodal - Air Imports/Exports, Air Cross Trade, Road Imports/Exports, Road Cross Trade, Rail Imports & Rail Cross Trade

**Key Tasks and Responsibilities**
- Planning and arrangement of international consignments according to client instructions and requirements
- Take financial responsibility for both costs and revenue
- Have knowledge of - Healthcare, Aerospace, rail, road, air and ocean
- End to end monitoring of inbound movements
- Opening of files and issuing notices of arrival for Air, Road & Courier shipments
- Communication with overseas offices/partners
- Complete Customs Formalities for all Inbound/Outbound Shipments following instructions
- Ensure that any delivery transportation requirements of the end customer are met
- Regularly updating customer service monthly rates
- Ensure all enquiries or other communications are actioned promptly and efficiently
- Ensuring we meet company DATA Quality KPI with required tracking information
- Demonstrate flexibility and team skills within the site department to ensure consistent and uninterrupted service to the client and their customers
- Administer the operating procedures as defined by customer services
- Compile daily reports on outstanding collections/deliveries
- Communicate daily on deviations to the transport and flight plans put in place to customer services
- Manage suppliers and the service they provide to us, directly and through the Product Manager
- GDP training to be completed as detailed in the GDP training matrix
- Any other delegated tasks as deemed reasonable as assigned by the reporting superior

**Hours of work - 4 days on / 4 days off (7am to 7pm)**

**Minimum Requirements**:

- Good telephone manner and customer service skills are essential
- Attention to detail
- Friendly, calm and professional manner
- Ability to handle pressure and good time-management
- Ability to adapt to change and work effectively as part of a team
- Knowledge of current rates and service options, Air, Road and Ocean
- Enthusiasm and self-motivation
- Flexible working hours may be required during busy periods

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£31,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Sick pay
- Wellness programme

Schedule:

- 12 hour shift
- Day shift

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- Import / Export: 2 years (required)
- Freight: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)



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