Customer Service Controller and Car Park Attendant

3 weeks ago


Hounslow, United Kingdom APCOA PARKING (UK) LTD Full time

**The Role**:
**Customer Service Controller and Car Park Attendant
- Heathrow Airport - full-time night shift only
- permanent - **£28,030.40 per annum**

Do you have excellent Customer Service skills? Do you have experience in a customer facing environment?

If you answered yes, then we would love to hear from you

APCOA are currently looking for a Customer Service Controller/Car Park Attendant to work as part of the on-site team. You will be based at MSCP 2 One Network Parking Control Room and be responsible for handling 1st stage queries from customers. You will need to be a team player and be familiar dealing with customer queries.

**Please note, this role is for night shifts on a 4 on, 4 off shift pattern.**

**Duties will include, but are not limited to**:

- To monitor software (CCTV, ANPR, Bespoke, Microsoft) to ensure car parks remain fully operational
- Carry out patrols of our Car Parks
- Ensure report sheets and log sheets are kept up to date.
- To ensure high standard of customer areas and facilities at all times by monitoring APCOA Parking UK Ltd HAL City 21/03/2016. Liaising with the appropriate teams and APCOA’s business partners
- To attend regular customer service training to keep abreast of current trends and legislation
- To respond courteously to calls received and to remain professional throughout the call
- To close calls handled by you to your best ability using the tools provided
- To ensure that all incidents are recorded thoroughly and accurately in the appropriate incident reporting tool, with any follow up actions also being dutifully recorded
- To respond safely to calls to attend customer service and operational issues within your assigned car parks
- Reception duties as and when required.

**What you'll bring**:

- Excellent spoken and written English
- Proven Customer Service skills
- Experience using MS Office
- We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work._



  • Hounslow, United Kingdom APCOA PARKING (UK) LTD Full time

    **The Role**: **Customer Service Controller - Heathrow Airport - full-time - permanent - **£28,030.40 per annum** Do you have excellent Customer Service skills? Do you have experience in a customer facing environment? If you answered yes, then we would love to hear from you! APCOA are currently looking for a Customer Service Controller to work as part of...


  • Hounslow, United Kingdom APCOA PARKING (UK) LTD Full time

    **The Role**: **Customer Service Controller - Heathrow Airport - full-time night shift only - permanent -** **£28,030.40 per annum** Do you have excellent Customer Service skills? Do you have experience in a customer facing environment? If you answered yes, then we would love to hear from you! APCOA are currently looking for a Customer Service Controller...


  • Hounslow, United Kingdom APCOA PARKING (UK) LTD Full time

    **The Role**: **Customer Service Controller - Heathrow Airport - Full-Time - £27,933.36 per annum** *** - Do you have customer service experience?_ - Are you good at communicating and engaging with people?_ - Would you consider yourself a people person?_ This could be the role for you! A Customer Service Controller is located in the control room as a...


  • Hounslow, Greater London, United Kingdom APCOA PARKING (UK) LTD Full time

    The Role:Customer Service Controller - Heathrow Airport - Full-Time - £27,933.36 per annum***- Do you have customer service experience?_ Are you good at communicating and engaging with people?_ Would you consider yourself a people person?_This could be the role for youA Customer Service Controller is located in the control room as a part of our on-site...

  • Car Mover

    2 weeks ago


    Hounslow, United Kingdom Q-Park Full time

    **Do you want a new role that enables you to have a better work-life balance?** We’re looking for a new member of staff to join our friendly team moving customer vehicles within our Heathrow Airport site on a **permanent **basis. You will be working 4 shifts on and 4 shifts off. Sounds great, doesn’t it? This will give you plenty of time to enjoy a...

  • Casual Car Driver

    4 weeks ago


    Hounslow, United Kingdom Q-Park Full time

    **Do you want a new role that enables you to have a better work-life balance?** We’re looking for a new member of staff to join our friendly team moving customer vehicles within our Heathrow Airport site on a **casual **basis. Available shift times could be 06.00 - 18.00 or 18.00 - 06.00. Sounds great, doesn’t it? This site serves customers travelling...

  • Car Moving Operative

    4 weeks ago


    Hounslow, United Kingdom Q-Park Full time

    **Do you want a new role that enables you to have a better work-life balance?** We’re looking for a new member of staff to join our friendly team moving customer vehicles within our Heathrow Airport site on a **permanent **basis. You will be working 4 shifts on and 4 shifts off. Sounds great, doesn’t it? This will give you plenty of time to enjoy a...


  • Hounslow West, United Kingdom Palace Amusements Full time

    The Godden Gaming Organisation has been established in the leisure industry for over forty years, beginning by operating three regional Amusement Parks in the 1980's and expanding into the iconic Dreamland in Margate in 1995! The focus then switched to less seasonal, and more adult focused entertainment; trading as "**Palace Amusements**". - **The...


  • Hounslow, United Kingdom Careers Site Full time

    Due to expansion of operations, APCOA are looking to recruit professional and friendly Customer Service Agents (Drivers) to join their Valet team at Heathrow Airport. The Customer Service Agent (Driver) role is pivotal to the smooth running and operational effectiveness of the prestigious Valet. **Key Responsibilities**: - Certify valets are familiar with...

  • Car Rental Agent

    2 weeks ago


    Hounslow, United Kingdom PRACTICAL CAR & VAN RENTAL Hounslow Full time

    Car & Van rental agent required with experience. Making bookings for customers, issuing rental agreements, check-in check-out of vehicles and general vehicle operations. Driving licence is required. Good communication skills required, happy to work in a team and individually. **Salary**: From £30,000.00 per year Supplemental pay types: - Commission...


  • Hounslow, United Kingdom Vehicle Service Centre Full time

    Job Summary: **Responsibilities**: - Provide information about products and services - Analyse customer inquiries and resolve issues promptly - Upsell products and services to increase sales - Perform data entry tasks accurately and efficiently - Maintain a high level of phone etiquette at all times - Invoicing the Jobs - Managing Part...


  • London Borough of Hounslow, United Kingdom London Borough of Hounslow Full time

    **Salary** £27,855 - £29,139 per annum. **Package** Permanent, Full-Time at 36 hours per week. **Job category/type** Parking & Transport **Date posted** 24/01/2024 **Job reference** R0006230 **About us at Hounslow** We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to...


  • Hounslow, United Kingdom Hertz Full time

    Our mission is to be the world's preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It's as simple as that. We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the chance to make a difference...


  • Hounslow, United Kingdom The Search Consultant Full time

    Position Rental Agent Location London Heathrow Shift hours As part of a team working an average of 40hrs per week including weekends. Role Summary This is an exciting customer facing role, looking after retail customers, and becoming an integral member of the highly motivated and friendly team. Essential Responsibilities Provide excellent customer service...

  • Lounge Attendant

    2 weeks ago


    Hounslow, United Kingdom Qantas Premium Lounge London Full time

    **This is a fantastic opportunity for a lounge attendant (waiter or waitress) to join the team for this luxurious lounge for Qantas Airlines in Terminal 3 managed by Accor Hotels.** Ideally with two years’ experience in an upscale restaurant, lounge or hotel combined with your impeccable presentation and warm friendly smile will set you apart. You will be...

  • Lounge Attendant

    3 weeks ago


    Hounslow, United Kingdom Qantas Premium Lounge London Full time

    **This is a fantastic opportunity for a lounge attendant (waiter or waitress) to join the team for this luxurious lounge for Qantas Airlines in Terminal 3 managed by Accor Hotels.** Ideally with two years’ experience in an upscale restaurant, lounge or hotel combined with your impeccable presentation and warm friendly smile will set you apart. You will be...

  • Customer Care Advisor

    4 weeks ago


    Hounslow, United Kingdom BYD (U.K.) CO.,LTD Full time

    **About the role**: **Main Tasks & Responsibilities**: - Escalating problems to the technical team or other members of the product team; - Updating customer information in the company database; - Providing information about new and existing products and services; - Making sales and processing payments when necessary; - Performing administrative tasks as...

  • Customer Care Advisor

    22 hours ago


    Hounslow, United Kingdom BYD (U.K.) CO.,LTD Full time

    **About the role**: **Main Tasks & Responsibilities**: - Escalating problems to the technical team or other members of the product team; - Updating customer information in the company database; - Providing information about new and existing products and services; - Making sales and processing payments when necessary; - Performing administrative tasks as...

  • Customer Service

    3 weeks ago


    Hounslow, United Kingdom Airbox Fulfilment Ltd Full time

    Airbox Fulfilment are looking for a customer service representative to join our team! We are a fulfilment warehouse who works and operates customer service for lots of different UK based clothing brands such as Hoodrich, Money Clothing, Prevu and many more. - You ask constructive questions and quickly build an understanding of a customer’s situation - You...


  • Hounslow, United Kingdom DHL Supply Chain Full time

    Position: Customer Service (HAC) Co-Ordinator Contract Type: Permanent (Full Time) Location: Heathrow Airport **Salary**: £27,000 Shift Pattern: Rotational **PLEASE NOTE: The role is based within an Airport. You will be required to under-go Security Vetting Processes ( including a criminal record check and counter terrorism check ) if you are to be...