Hotel Supervisor

7 months ago


Wells, United Kingdom The Sheep & Penguin Full time

As the Hotel & Housekeeping Manager, you will be responsible for the planning and organising of the overall operations of the B&B and Holiday lets at the Sheep & Penguin. Using the onsite property management system (PMS), you will ensure that the B&B and Holiday Lets are cleaned and replenished after guests have checked out by organising the overall housekeeping department to achieve a high level of cleanliness ready for new check ins. Additionally, the cleaning of the pub itself would be required.

In the capacity of the Hotel Manager you will shape and scope the overall guest experience, marketing the rooms through various on and off-line channels, develop partnerships with local business’s and identify opportunities to increase turnover and occupancy rates through careful management of the PMS and aforementioned strategies’.

This is a varied position that will require the following (but not limited to) key duties:

- Administering the Hotel Property Management System (PMS)
- Cleaning the Bedrooms, replenishing toiletries and making beds
- Communicating with laundry contractor to ensure linen is available
- Planning, organising and directing a team of housekeepers to ensure high standards(including recruitment and training)
- Manage inventory of cleaning materials, toiletries and supplies
- Strive for high occupancy rates through promotions, room rate management and partnerships and local event planning (e.g comedy wells comedy festival, wells carnival & local music Festival)
- Use various marketing channels to achieve high occupancy rates and or communicate with marketing agencies or in-house marketing team
- Develop and implement strategies to maximize guest satisfaction and improve overall hotel performance
- Ensure compliance with all hotel policies, procedures, and quality standards
- Handle guest complaints and resolve issues in a timely and professional manner
- Monitor and control hotel expenses to meet budgetary guidelines
- Collaborate with other staff to coordinate services and ensure a seamless guest experience
- Maintain a safe and secure environment for guests and employees

**Experience**:

- Previous experience in hospitality management or related field
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Experience in guest services and customer relationship management
- Multilingual abilities are a plus, especially if fluent in languages commonly spoken by hotel guests
- Proven track record in supervising and managing staff in a hotel setting

**Job Type**: Part-time

**Salary**: £10,000.00-£15,000.00 per year

Expected hours: 10 - 20 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Work from home

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Education**:

- A-Level or equivalent (preferred)

Ability to Commute:

- Wells (required)

Ability to Relocate:

- Wells: Relocate before starting work (required)

Work Location: In person



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