Housekeeper £14.50 Per Hour, £12 Basic+ Tips

7 days ago

Wells next the Sea, United Kingdom Holkham Estate Full time

Housekeeping General Assistant

LOCATION

The Victoria, Holkham Estate

REPORTING TO

Reception & Housekeeping Manager & Supervisor

LATERAL RELATIONSHIPS

Housekeeping, Reception, Maintenance, F&B & Kitchen teams

THE HOLKHAM ESTATE

Our vision is to be the UK’s most pioneering and sustainable rural estate.

The Holkham Estate extends over 25,000 acres. The land and property-based activities include residential and commercial lettings, property development, arable and vegetable farming, forestry, country sports, an inn, a holiday park, beaches, car parks, admissions, cafes, shops, concerts and events.

THE VICTORIA

Standing at the gateway to Holkham and the National Nature Reserve, the Victoria is a busy Hotel & Restaurant. There are 20 bedrooms, a bar and dining room offering a relaxed blend of style and comfort. For many visitors to Norfolk the “Vic” is the primary point of contact with Holkham.

The food offering at the “Vic” is dictated by the Holkham brand; it is high quality, seasonal, locally sourced with an uncompromising commitment to flavour simplicity and value.

OVERALL JOB PURPOSE

The role of the Housekeeping General Assistant is to provide a consistently high standard of customer service for customers throughout their visit to the Victoria. In a highly competitive sector where a great reputation and consistently high standards determine success, it is essential that the service, cleanliness and presentation of the Victoria is faultless. Attention to detail and an ability to work diligently will be essential.

**MAIN RESPONSIBILITIES**:

- To take responsibility for your allocated role for that shift
- To be clear on what is expected of you and seek help from the Duty Manager or supervisor if you are not sure.
- To be able to identify and set objectives for your own development
- To ensure that the initial daily tasks for your designated area of work are completed to agreed timescales and standards set out in the SOP manual
- To ensure you remember important daily information such as departures, arrivals, guests’ additional requests & room allocations
- To ensure that you remain aware and alert to customer’s needs at all times minimizing waiting times, responding to those trying to catch your attention and communicating with customers to help manage their expectations.
- To respond to customers quickly, politely and efficiently at all times even when busy
- To work efficiently, carrying out daily tasks to the required high standards
- To ensure that you use the checklists relevant to your department
- To ensure that we meet our sustainability goals and identify opportunities for improvement in this area
- To be flexible and responsive enough to support other members of the Victoria team so that a high level of service is consistently delivered to the customer and we operate as one team
- To always look for opportunities to exceed customer expectations and make a positive contribution to The Victoria and Holkham Estate
- To respond to customer complaints professionally, seeking assistance from the Duty Manager or supervisor as required
- To identify issues and feedback any concerns with solutions to the Management Team
- To work with the maintenance team to ensure all fixtures & fittings are maintained to the highest standards
- Assist in the management of stock loss and wastage by adhering to processes and controls
- Assist in ensuring all EHO, Fire Regulations, Licensing and COSHH requirements and standards are met
- To develop and maintain a high knowledge of The Victoria and Holkham Estate so you are able to provide guests with information and advice
- To promote our visitor attractions and events
- To adhere to the Company’s Health and Safety policy at all times

PERSONAL QUALITIES
- Initiative, energy, enthusiasm and persistence
- Excellent communication skills
- High standards of personal presentation
- Attention to detail and a desire to get things right
- Team player
- Flexibility, a positive attitude and an ability to work calmly under pressure
- A commitment to develop your understanding and to demonstrate the 5 Holkham Behaviours

**MUTUAL RESPECT**, **TEAM WORK, SUSTAINABILITY, CHALLENGE, GO SEE**

You must have the right to live and work in the United Kingdom.

Weekend and Bank Holiday working will also be required.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £14.50 per hour

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person

  • Restaurant Staff £14.50 Per Hour, £12 Basic +

    3 weeks ago

    Wells next the Sea, United Kingdom The Victoria Full time

    Food & Beverage General Assistant LOCATION The Victoria, Holkham Estate REPORTING TO Food & Beverage Manager, FOH Manager, Food & Beverage Supervisor LATERAL RELATIONSHIPS Housekeeping, Reception, Maintenance, F&B & Kitchen teams THE HOLKHAM ESTATE Our vision is to be the UK’s most pioneering and sustainable rural estate. The Holkham Estate...

  • Restaurant/bar Staff £10.90 Per Hour + Tips

    4 weeks ago

    Wells next the Sea, United Kingdom The Victoria Full time

    Food & Beverage General Assistant LOCATION The Victoria, Holkham Estate REPORTING TO Food & Beverage Manager, FOH Manager, Food & Beverage Supervisor LATERAL RELATIONSHIPS Housekeeping, Reception, Maintenance, F&B & Kitchen teams THE HOLKHAM ESTATE Our vision is to be the UK’s most pioneering and sustainable rural estate. The Holkham Estate...

  • Bar / Waiting Staff £10.90 Per Hour + Share of Tips

    4 weeks ago

    Wells next the Sea, United Kingdom The Victoria Full time

    Food & Beverage General Assistant LOCATION The Victoria, Holkham Estate REPORTING TO Food & Beverage Manager, FOH Manager, Food & Beverage Supervisor LATERAL RELATIONSHIPS Housekeeping, Reception, Maintenance, F&B & Kitchen teams THE HOLKHAM ESTATE Our vision is to be the UK’s most pioneering and sustainable rural estate. The Holkham Estate...

  • Hall Housekeeper

    2 weeks ago

    Wells next the Sea, United Kingdom Holkham Full time

    We have an opportunity to join our small team of Housekeepers, working in Holkham Hall. The Housekeeping team provides consistently high standards; so attention to detail and an ability to work diligently will be essential. The role of the housekeeping team is to ensure that the family can enjoy a happy and balanced family life in a home which is also open...

  • Hall Housekeeper

    2 weeks ago

    Wells-next-the-Sea, Norfolk, United Kingdom Holkham Full time

    We have an opportunity to join our small team of Housekeepers, working in Holkham Hall. The Housekeeping team provides consistently high standards; so attention to detail and an ability to work diligently will be essential. The role of the housekeeping team is to ensure that the family can enjoy a happy and balanced family life in a home which is also open...

  • Head Housekeeper

    3 weeks ago

    Wells next the Sea, United Kingdom The Globe Inn Full time

    **Job description** Do you love keeping interior spaces clean and organised? we are on the lookout for a Head Housekeeper. You will be trained and have fun whilst working in a beautiful location, with good pay and generous tips. **Benefits for you** - **Generous tips on top of hourly rate**: - **Employee Assistance Program**: - **Training Plans for your...

  • Housekeeper

    3 weeks ago

    Wells-next-the-Sea, United Kingdom Chestnut Full time

    Job descriptionDo you love keeping interior spaces clean and organised? If so, join our fantastic Housekeeping team! You will be trained and have fun whilst working in a beautiful location, with good pay and generous tips.Benefits for you· Generous tips on top of hourly rate· Employee Assistance Program· Training Plans for your role· Career...

  • Head Housekeeper

    3 weeks ago

    Wells-next-the-Sea, United Kingdom Chestnut Full time

    Job descriptionDo you love keeping interior spaces clean and organised? we are on the lookout for a Head Housekeeper.  You will be trained and have fun whilst working in a beautiful location, with good pay and generous tips.Benefits for you· Generous tips on top of hourly rate· Employee Assistance Program· Training Plans for your role· Career...

  • Reception General Assistant

    3 weeks ago

    Wells next the Sea, United Kingdom Holkham Full time

    The role of Reception General Assistant is to provide a consistently high standard of customer service for guests throughout their visit to The Victoria, from pre-arrival, to check-in, to the moment they check out. In a highly competitive sector where a great reputation and consistently high standards determine success, it is essential that the service,...

  • Bar and Waiting Staff

    3 weeks ago

    Wells next the Sea, United Kingdom The Carpenters Arms Full time

    **The Carpenters Arms is Hiring!** **We are looking for friendly, enthusiastic people to join our Front of House Team. The job involves serving customers with a smile, a mix of bar and restaurant work. Full training will be given but some experience would be beneficial.** **Range of hours available - mainly evenings & weekends but days are...

  • Housekeeping Housekeeper Hotel Cleaner

    1 week ago

    Burnham-on-Sea, United Kingdom Royal Clarence Hotel Full time

    **About us** Royal Clarence Hotel, Burnham On Sea Housekeeper/Cleaner required for housekeeping duties at The Royal Clarence Hotel in Burnham On Sea, TA8 1BQ. Work involves making beds, cleaning bathrooms & toilets and vacuuming rooms and communal areas. Some physical manual handling required to carry bags of linen and vacuum cleaners up and down stairs....

  • Kitchen Porter

    7 days ago

    Wells next the Sea, United Kingdom Crown Hotel Full time

    Job Overview: We are seeking a reliable and hardworking Kitchen Porter to join our team. As a Kitchen Porter, you will play a crucial role in maintaining cleanliness and organization in the kitchen. This is an entry-level position that offers an opportunity to gain experience in the culinary industry. **Duties**: - Clean and sanitize kitchen utensils,...

  • Front of House Assistant

    3 weeks ago

    Wells next the Sea, United Kingdom The Carpenters Arms Full time

    **The Carpenters Arms is Hiring!** **We are looking for friendly, enthusiastic people to join our Front of House Team. The job involves serving customers with a smile, a mix of bar and restaurant work. Full training will be given but some experience would be beneficial.** **Range of hours available - mainly evenings & weekends but days are...

  • Housekeeper

    3 weeks ago

    Stow on the Wold, United Kingdom Number Four at Stow Hotel Full time

    We are looking to recruit part time and full time (+/- 30 hours per week) housekeepers to work as part of our team. We are a small boutique hotel based just outside of Stow on the Wold with a close-knit, friendly team. Your job role would include - Making sure all rooms are cleaned and in tip top condition for new arrivals and existing guests. - Cleaning...

  • Part Time Bar

    2 weeks ago

    Wells next the Sea, United Kingdom The Victoria Full time

    Food & Beverage General Assistant LOCATION The Victoria, Holkham Estate REPORTING TO Food & Beverage Manager, FOH Manager, Food & Beverage Supervisor LATERAL RELATIONSHIPS Housekeeping, Reception, Maintenance, F&B & Kitchen teams THE HOLKHAM ESTATE Our vision is to be the UK’s most pioneering and sustainable rural estate. The Holkham Estate...

  • Kitchen Porter/assistant

    2 weeks ago

    Wells next the Sea, United Kingdom Crown Hotel Full time

    We are recruiting for a part time kitchen porter up to 28 hours per week. This important and busy role will involve washing up by hand as well as using the dishwasher, sweeping and mopping floors We are open breakfast, lunch and dinner, 7 days a week. Duties will also include cleaning tasks to help keep all areas of the kitchen and equipment clean to the...

  • Kitchen Porter/assistant

    2 weeks ago

    Wells next the Sea, United Kingdom Crown Hotel Full time

    We are recruiting for a kitchen porter. This important and busy role will involve washing up by hand as well as using the dishwasher, sweeping and mopping floors We are open breakfast, lunch and dinner, 7 days a week. Duties will also include cleaning tasks to help keep all areas of the kitchen and equipment clean to the highest standards as well as helping...

  • Housekeeper - Part Time Days

    4 weeks ago

    Milford on Sea, United Kingdom Beach House Full time

    **+ Benefits + tips - day time shifts - job security - Great place to work...** Beautiful Beach House - On the Seafront Part of the Hall & Woodhouse family of destination pubs and inns, the Grade II listed Beach House near Lymington was built in 1897 for Alexander Siemens (who created the world’s first public electricity supply at Godalming) as a summer...

  • Kitchen Porter

    1 week ago

    Wells next the Sea, United Kingdom Crown Hotel Full time

    We are recruiting for a summer season kitchen porter to work straight shifts 5 days per week this will include 2 or 3 evening shifts every week. This vacancy is for May to end of September. This important and busy role will involve washing up by hand as well as using the dishwasher, keeping the dishwasher clean, sweeping and mopping floors, emptying bins....

  • Kitchen Porter

    3 weeks ago

    Wells next the Sea, United Kingdom Crown Hotel Full time

    We are recruiting for a kitchen porter. This important and busy role will involve washing up by hand as well as using the dishwasher, sweeping and mopping floors We are open breakfast, lunch and dinner, 7 days a week. Duties will also include cleaning tasks to help keep all areas of the kitchen and equipment clean to the highest standards as well as helping...