Client Co-ordinator
7 months ago
**Overview**:
Withself is an ethical organisation providing mental health support via therapy sessions, courses & self-help products. We are currently seeking an enthusiastic and motivated Volunteer Client Coordinator to join our team. The goal of this role is to increase visibility and revenue by attracting new clients to our low cost services. The role will ensure that we streamline our intake process, providing our clients with the support they need and ensuring a smooth intake process.
**Role Responsibilities**:
- Collect necessary information from clients to confirm eligibility for services.
- Work collaboratively with the counselling team to schedule appointments for clients.
- Schedule consultations and follow up with potential clients to ensure they have all the information they need to make an informed decision.
- Maintain accurate client information and records on our database.
- Ensure client confidentiality is maintained at all times.
- Keep track of finances ensuring that ongoing payment plans are maintained.
- Participate in regular training and education opportunities.
**Requirements**:
- Prior experience in customer service, administrative support, or within a related field.
- Excellent communication skills, with a friendly and professional demeanor.
- Strong organisational skills and attention to detail.
- Ability to work as part of a team, with an enthusiastic and positive attitude.
- Comfortable working with clients from diverse backgrounds and circumstances.
- Ability to adapt to changing situations based on the needs of the organisation and clients.
- Familiarity with marketing automation tools and online advertising platforms.
- Understanding of mental health services and terminology is a plus.
If you are a passionate and results-driven individual who enjoys working in a fast-paced environment, please submit your resume and cover letter for consideration.
**Benefits and Working Conditions**:
This is a volunteer position, with no monetary compensation, but the reward of knowing you are making a meaningful contribution to Withself and the community. You will have the opportunity to work with a growing company of mental health professionals and gain valuable experience in a non-profit setting. The Coordinator will be expected to work virtually and commit to minimum of 6 hours per week.
**Job Types**: Part-time, Temp to perm, Freelance
Contract length: 12 months
Pay: £12,000.00-£25,000.00 per year
Expected hours: 8 per week
**Benefits**:
- Casual dress
- Company events
- Employee mentoring programme
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- Flexitime
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Redhill, RH1 5AS: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Redhill, RH1 5AS
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