Customer Servicing Officer
4 weeks ago
**Role -** **Customer Servicing Officer**
**Salary - £21,500 per annum**
**Location - Shirley, Hybrid**
This role is for one of our biggest banking client based in Shirley. The purpose of the role is to respond to customers and process information in response to their written enquiries and requests regarding their accounts.
This will involve dealing with written communications from Customers/authorised third parties in a professional and timely manner ensuring service standards are met, whilst working within the regulatory framework and adhering to the CLS policies and procedures, in order to provide suitable and fair outcomes for our customers.
**Requirements**:
- Possess excellent written communication skills - Customer Service focused
- Ability/experience to identify where vulnerability or other underlying reasons are suspected
- Problem analysis and problem solving with an attention to detail and accuracy
- IT aptitude and the ability to learn appropriate systems
**Qualifications and Experience - **Grade C or above GCSE (or equivalent) in English and Mathematics.
**Working Hours **37.5 hours per week - Monday to Friday, 8.30am to 5.00pm (one hour for lunch) - Hybrid working
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