Customer Advisor

3 months ago

Southampton, United Kingdom Healthy Pet Store Full time

Job Advert

Reporting to the Store Supervisor, you'll be a responsible member of the Customer Service team. Due to the nature of our business, you'll also present a professional image of Healthy Pet Store to local veterinary practices, trainers, and other complementary businesses.

The role requires you to demonstrate your passion for retail and pets in a professional and measured way. We are specialists in fresh feeding and animal enrichment, so an understanding of these elements is desirable.

One of Healthy Pet Store's aims is to normalise the way caregivers shop for their pets in a supermarket-style store whilst at the same time, engaging them positively in a journey from puppy or kitten, or rescue into adulthood.

The role is part time, 20-24 hours a week on a rolling rota to include days, evenings, opens, closes, and on/off weekends. There are further hours available to cover leave and sickness.

**Responsibilities**:

- To explain, advise and suggest foods, meal preparation, snacks, and food rewards
- To provide expert harness fittings if the animal is comfortable
- To offer suggestions for supplements and herbal remedies
- To recommend training, play, and bed products
- To be active with in-store replenishment, picking and packing home deliveries and click and collect orders, and sometimes handling goods-in deliveries
- To attain defined KPIs
- Maintain very high store standards of neatness and hygiene - this is dusting shelves and products, wiping shelf edge labels, sweeping, mopping, cleaning up ‘mess’, vacuuming crates

**Skills**:

- Eagerness and ability to learn a large quantity of product knowledge and disseminate this to customers
- Ability to engage with customers and gain buy-in often on concepts that may be at odds with held beliefs
- Physically fit and able to lift heavy products up to 16kg
- Calmness under pressure
- Hard-working, with a can-do attitude
- Predominately provide a hands-off approach with animals

Experience
- You must be able to demonstrate excellent customer service in a retail environment
- Cashing up, closing down and key holding experience is a bonus although training will be given
- Preference is given to previous pet food and accessories retail experience
- Natural feeding experience is desirable although training will be provided
- Some knowledge of holistic dog and cat care will be beneficial as is an understanding of basic animal training methods

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