Customer Service Executive

2 weeks ago

Morley, United Kingdom Jo Holdsworth Recruitment Full time

These temporary roles have the potential to become permanent and are working for a well-established Morley-based employer, a successful leader in its sector. They are looking for Customer Service Executives to start immediately, for an initial 3-month period but these will extend and can become permanent. The role will be site-based for training and then will become hybrid working with the option to work one day or more in the office. Now the roles are partly on site you will be working in a lively office environment with a relaxed attitude focussing on upbeat customer care on a flexible basis.

**Job Role**

**Responsibilities**
- Dealing with a range of queries surrounding the companies app launch.
- Offer troubleshooting support to customers.
- Answer inbound calls in a timely and friendly manner.
- Evaluate problems and complaints of the callers and provide proper solutions to them.
- Responsible for resolving customer's queries.
- Knowledge around service information.
- Record keeping of customer's queries/feedback whilst holding a conversation via the telephone.
- Make relevant notes from customer interactions.
- Manage & update customer databases.
- Boost customer loyalty by offering a proper experience over the phone.
- Work in a fast-paced environment to ensure excellent customer service is provided.

**Experience, skills set and/or qualifications required**
- You need to be the type of person who goes the extra mile to support customers. A willing attitude is very much appreciated by the team.
- Computer literate - you will be working between two screens, but training can be provided.
- Have an excellent eye for detail.
- Ability to control a conversation whilst updating the database. The most important factor is being able to hold a good quality conversation.
- Flexibility.
- Customer service experience is desired but not essential.
- Have very good written English and communication skills.
- Confident using the phone.
- Ability to problem solve under pressure.

**Hours**:37.5 hours 5 days over 7. The hours are on a shift basis and complete flexibility is required. Their standard shifts Mon to Fri are between the hours of 8am and 8pm. Weekend hours are Sat 9 to 5.30 and Sun 10 to 4. You will need to work at least one weekend day per week.

Shift patterns are confirmed during training

**Hourly rate**: £10.10 per hour plus accrued holidays

**Job Types**: Temporary contract, Temp to perm

**Salary**: £10.10 per hour

**Benefits**:

- Canteen
- Work from home

Ability to commute/relocate:

- Morley, West Yorkshire: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Reference ID: MJ

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