Customer Service

3 weeks ago

Morley, United Kingdom mpeople recruitment limited Full time

Customer Services Advisor

Morley, Leeds

£11.11 per hour

Temporary

Must have flexibility on hours

Our client is one of the biggest supermarkets in the world, and they live and breathe their values of having a customer mind-set, doing the right thing and engaging people. Therefore, when a customer has a reason to speak to one of the dedicated Customer Services Team, they need someone with a patient listening ear, someone who can relate and empathise with their circumstances, someone who can show a true passion to help resolve their issue or concern and offer a heartfelt solution. Could this be you?

An opportunity to join a global leading business has become available in one of their crucial teams, Working as part of the customer services team you will be responsible for
- Logging and updating complaints and dealing with customer enquiries over the telephone
- Liaising with stores and managers, external to the Head Office in relation to offering solutions and getting finer details to better enable a response to the customer
- Patiently allow a customer to discuss their concern without interruption, judgement or questioning of feelings
- Putting yourself in the customers position and relating to their circumstances
- Offering solutions to customers and explaining what you will do to help

*

This is a temporary on-going role, covering 37.5 hours per week and working on a rota that includes evening and weekend work, so you will need to be flexible

If you would like any further details, please forward your CV for consideration.

**Job Types**: Full-time, Temporary

**Job Types**: Full-time, Temporary contract, Temp to perm

**Salary**: £11.11 per hour

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

Work Location: In person

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