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Senior Training Consultant

4 months ago

Peterborough, United Kingdom Caterpillar Full time

**Career Area**:
Human Resources

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Job Title**:Senior Training Consultant

**Salary**:£45,350 + Dependent upon experience

**Location**: Peterborough, Cambridgeshire, UK

**Benefits**:

- 25 days annual leave,
- Up to 10% Bonus
- Contributory pension scheme - Caterpillar will double the employee's contribution Up to 10%
- Contributory share scheme - Caterpillar will match 50% of the employee's contribution.
- Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase.

**Flexible working arrangements will be considered for this role, in-line with the needs of the business.**

**Sponsorship & Relocation is not supported for this role **.**

**About IPSD**

**Job Summary**

The Service Training Consultant position is within the Service and Customer Support (SC&S) department of IPSD and will be focused on developing and leading technical training to the Perkins service network, while supporting the growth of training with Distributor Certified Instructors. In this role, you will exercise your product and business knowledge by providing consultative support via Instructor-Led Training, Virtual training and leading global training projects to improve Technician Development.

**Additional Info**:

- Hybrid - (3 days in the office and 2 days remote)
- Travel: 20-30% global

**What You Will Do**:

- Provide consulting services on design and development of solutions for professional skills gaps, leadership, and organizational development problems and issues.
- Evaluate existing curriculum or learning solutions and recommending appropriate approaches for improving the quality, cost, and value of development programs.
- Provide technical expertise to Dealers, Distributors, Regional training centres and customer to improve product acumen and service capability using training concepts.
- Determines material and course content, training aids, media, and plans for delivering assigned training.
- Provide insights to internal team and suppliers to develop new training material, while delivering training communications to the Network to achieve goals.
- Stay informed on industry trends and solutions that improve service network efficiencies and performance.

**What You Have: Format**:

- Experience in staff and field product support/service-related positions with technical expertise on multiple engine models
- Knowledge of relevant instructional design concepts and processes; ability to design instructional content to meet the learning needs of a target population.
- Demonstrated the ability to work independently, to communicate effectively and to influence others in the work group, Distributor personnel and customers.
- Knowledge of methods and tools of training delivery; Ability to deliver learning solutions for desired training outcomes
Provides feedback for the improvement of training needs collection methods
- Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
- Defines instructional goals, performance objectives, and topics to be included.

**What You Will Get**:

- Caterpillar Dealer/Perkins Distributor facing project work.
- Leadership development and learning consultant experience.
- Opportunity to work with a global, diverse business and leverage insights for best practice improvement.
- Communication skills and interaction across different levels of management, as well as in front of large audiences.

**About Caterpillar**:
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

**NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.**

**Posting Dates**:
February 26, 2024 - March 11, 2024
Caterpillar is an Equal Opportunity Employer (EEO).

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