Junior Client Support Advisor

5 months ago

Belfast, United Kingdom H&J Martin Full time

H&J Martin Ltd (part of the Lagan Specialist Contracting Group) is now recruiting for a **Junior Client Support Advisor**

**Company**:H&J Martin Limited

**Job Type**:Full Time, Permanent

**Location**:Belfast
- **Our Business**_

H&J Martin Limited are a Fit Out and Asset Management company operating throughout the UK and Ireland. As part of the Lagan Specialist Contracting Group our mission is to provide Construction, Fit Out and Asset Management solutions in an environment where people feel safe, secure and valued.
- **Role Overview**_

As a Junior Client Support Advisor, you will join our Business Support Team as a trainee, completing day release Business Administration training as well as training across a range of administration and call handling tasks.
- **What you’ll do**_

The following reflect the main tasks associated with your position and are not intended to be exclusive or exhaustive:

- Weekly attendance to business administration course, working with tutors, HJM management and other sources within the business to successful completion.
- Learn the company systems, how they work, how data is inputted and how you can retrieve data from information management systems.
- Gaining knowledge of how our Service Delivery, NI Operations and ROI Operations work and input to ensure high-quality service standard
- Working with the Senior Client Support Advisor on procedures and processes
- Learn and develop other administration duties across the division to understand these
- To shadow other members of staff in their roles to gain an understanding and ability to cover this in the future
- To update and maintain the Company’s CAFM and document management systems
- To assist with other duties as may be required from time to time depending on the needs of the Company
- **What you'll bring**_

As a Junior Client Support Advisor your main skills and experience will include:

- Essential Criteria:_
- Previous customer facing experience
- Experience working with Information Management Systems
- Willingness to learn and develop
- Good communication skills
- Experienced IT skills including a proficiency in MS packages and web-based systems
- Have the ability to work within a team
- **Key Competencies**_
- Communication - Must possess the ability to be able to communicate effectively both oral and written with staff.
- Teamwork - Must demonstrate the ability to develop good working relationships with colleagues across a wide range of levels and responsibilities.
- Flexibility and Initiative - Must demonstrate a positive, flexible and self-motivated attitude towards this role and development including drive to successfully complete training
- Work Completion - Must display the drive and determination to complete work effectively and on time
- **How we'll reward you**_

In return, we offer a competitive salary plus we’ll provide a wide selection of lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your work/life priorities.
- Our Core Benefits include:_
- Performance based annual bonus
- Employer Pension Contribution
- Membership of relevant Institutions & Professional Bodies
- Life Assurance
- Health Cash Plans
- Discounted Gym Membership
- Cycle to Work Scheme
- **LAGAN SPECIALIST CONTRACTING GROUP ARE AN EQUAL OPPORTUNITIES EMPLOYER**_
- **We will not discriminate against anyone on the grounds of sex, pregnancy or maternity, gender reassignment, marital or civil partnership status, religious or other similar philosophical belief, political opinion, racial group, sexual orientation, disability or age**_

**Job Types**: Full-time, Permanent

**Salary**: £15,580.00-£21,674.00 per year

**Benefits**:

- Additional leave
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee mentoring programme
- Free fitness classes
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

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