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Motorcycle Service Advisor

4 months ago

Congleton, United Kingdom Paddock Motorcycles Full time

**The position - Service Advisor/Workshop Manager**

You will be the main point of contact for customers requiring servicing or repair to their Yamaha managing the relationship between the workshop and the customer, whilst delivering excellent customer service at all times

**A competitive basic salary and OTE up to £35,000**

Your basic salary will be supplemented by a company bonus scheme so you can further boost your earnings.

Support to develop your career through manufacturer training.

The chance to work with one of the industry's leading quality brands

**Benefits**:

- Attractive Salary
- Bonus Scheme
- 28 holidays (inc statutory bank holidays)
- Pension
- Modern and computerised equipment
- Job security from a growing business
- Overtime
- Staff Discounts

**Key Responsibilities**:
To manage all customer interactions on behalf of the dealership

Identify service needs and requirements of the customer

Establish understanding and an agreement with the customer of the work required and agree time frames

Manage the handover and administration of customer vehicles

Explain the work carried out on vehicle, ensuring customers full understanding and authorisation

Organise and manage the workshop booking and technician timings

Follow up in line with dealership procedures

Understand and follow brand service requirements

Maintain product knowledge of all product range

Maintain relevant systems ensuring accuracy at all times

Accurately complete job cards and reports, including any descriptions of faults reported by the customer

You will be confident and skilled at the following;
Communication

Customer Focus

Relationship Building

Brand satisfaction

**Experience**:
Previous experience within a Customer Service delivery role

Willing to attend manufacture training courses

Competent in ICT, Maths & English

**Salary**: £18,000.00-£35,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Congleton CW12 1AG: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 3 years (preferred)

Work Location: In person