Customer Support Partner

4 months ago

Liverpool, United Kingdom John Lewis Full time

**Due to financial regulations, handling money for the bureau de change requires applicants to be over the age of 18 for this role.**

**Hours of work**: Part time, 18.5 hours a week to include evenings and alternate weekends, working between the hours 09:30 -20:00

**Duties and Responsibilities**:
As Partners - members of the Partnership - it's our responsibility to ensure our success for the future. We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible. It's an ethos each and every Partner works by and you'll carry into your own role too.

You will need to be friendly, welcoming, self motivated and be able to serve our customers in a calm and professional manner. This role is process driven and you will be required to use a wide range of systems, have strong admin/organisational skills, whilst paying close attention to detail and compliance.

Your duties will be varied, from opening our Partnership Credit Card, serving in our Bureau de Change and supporting couples with our Gift List service. We also look after lost children, lost property, Export & VAT and a wide range of other Customer queries.

This role is key in supporting the selling floors and wider branch, from a practical/flexibility perspective and also in terms of communicating, coaching our services and assisting with Customer Complaints. You will be expected to support and promote our services at in-store events as well as Wedding Fayres etc.

**Job Requirements**:
You’ll be part of a team that delivers outstanding service to customers, with so many different aspects to the role to learn. The training is intensive and very rewarding.

Due to the nature of this role and financial legislation, we welcome applicants aged 18 years or over.

**Additional Information**:
You will enjoy 25% discount at John Lewis and 20% in Waitrose. The Partnership has a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay). Excellent work-life balance, including a focus on well-being and flexible working and our marketing leading equal parenthood leave Policy. Find out more about the extensive range of exciting benefits that you could enjoy when you join us on our website under About the Partnership; Benefits.
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