Implementations Specialist

3 weeks ago

Basingstoke, United Kingdom RingGo Full time

Want to be part of a dynamic, fast-growing scale-up and global, urban mobility leader? This can be the opportunity you were looking for. Come work for the #1 UK parking app RingGo and make a difference

RingGo is part of the **EasyPark Group** since its acquisition in June, 2021. You will be joining us on our exciting change journey to becoming one group and one company with one way of working, which opens up endless opportunities to make an impact.

**The role**

We are looking for an **Implementations Specialist** to join us on our growth journey. This is a very rewarding role as you'll be responsible for running the full life cycle of a project, being involved in the delivery from start to finish and you will see the impact of the work you are doing.

As an **Implementations Specialist** you'll oversee the implementation of new RingGo systems to a variety of customers throughout the UK, predominantly Local Authorities. You'll communicate directly with the clients using a variety of methods including frequent face to face meetings at their premises. Based on the incoming projects, this involves travel throughout the United Kingdom to meet clients and you will be responsible for installing a range of signage types in car parks and on street, regardless of weather - rain or shine we get the job done

**About you**

You enjoy a dynamic and flexible work environment with many opportunities to connect, communicate and collaborate across the business with different teams and individuals. You enjoy having variety in your role, step out of your comfort zone through curiosity and desire to learn. You're someone who is able to prioritise, manage and track multiple activities and tasks. You enjoy working in a team but also feel comfortable to work on your own.

**You will contribute & make an impact through**:

- Collaborating with colleagues across different functions and providing support, both remote and onsite, to Sales, Account, and product specialists. This may include product demonstrations and training and will include extensive UK wide travel.
- Produce and maintain relevant project documentation.
- Ensure that departmental processes and procedures are followed, including checklists, sign-off procedures, etc.
- Experience managing several small projects concurrently and independently
- Able to prioritise, manage and track multiple activities and tasks.
- Excellent verbal and written communications.
- Flexibility to travel where the role requires
- Full UK Drivers licence and own transport
- Resilience with the ability to think on your feet and adapt quickly to change
- Strong Customer Service ethos.
- An interest in problem solving and resolution.
- Some experience with DIY and use of hand tools, with the ability to work at low heights.

**Preferred Knowledge and Skills**
- A-Level qualifications/Equivalent or greater.
- Exposure to controlled software deployment. Knowledge of Project management frameworks is advantageous.
- Exposure to a ticket management system such as ServiceNow / Freshdesk / TOPDesk

**Our offer**:
We offer autonomy and room to develop your talents. We know our people are at their best when they enjoy a good work-life balance, which we fully support. You can expect great employment benefits such as:

- Competitive holiday entitlement:25 days of annual leave + 1 extra day of annual leave if you participate in an event for charity.
- Private Medical Health Insurance.
- Enhanced maternity pay.
- Fantastic wellbeing programmes: Office Reiki/and or Indian head & Sports massage and Personal Trainer/Boot camp and Pilates / Yoga sessions.
- 7kW Electric Vehicle charging at our Basingstoke HQ.
- An open, vibrant, colourful & inspiring office environment.
- Flexible working

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