Head of Data Management

2 weeks ago

Leicester, United Kingdom Dunelm Full time

**Overview**:
Home. There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home. At Dunelm, that’s what we do. We’re the UK's number one choice for homewares because we make home life lovelier for our customers. And the caring and supportive culture we've created makes this a place you'll feel right at home too.

We are the UK’s Number One homewares retailer offering over 70,000 products building a consumer-focused total retail business that delights customers through our multichannel operation.

We are ambitious in our plans to drive further expansion of the business to more customers, shopping more frequently, with more choice, enhanced digital and physical services, and new capabilities to innovate and operate at pace in a fast-changing landscape. In developing the business for the long-term benefit of our customers, we are investing in our supply chain, stores and technology to improve the customer proposition as we move forward.

Department Overview

Data Management is a team at Dunelm who are charged with unlocking the value of data and ensuring Dunelm manages data risks effectively. Our collective Data Vision is: “To enable better decisions by putting the right information in the right hands, at the right time; helping our business to thrive and become our Customers’ 1st choice for home.”

Covering all aspect of good data management, we work closely with colleagues across Dunelm to; define data policies, optimise processes, ensure data is of high-quality and available to the right people at the right time.

We have exciting plans with the implementation of a new PIM, re-platforming of our data estate and a new data governance framework (to name a few). It’s a great time to join our team.

Find your happy place

**What you'll be doing**:
The Data Management team provides the strategic direction and operational oversight required for us to leverage our data across our customers, colleagues, suppliers and products. As the business’s data management expert, you will set the direction for data management across Dunelm, and be instrumental in driving a step change in how data is viewed and used across the business.

What you’ll do:

- Develop and improve the organisation's understanding of data, including at Executive team level. Act as a trusted consultant to help business leaders understand their roles as data owners, and mitigate risks related to data
- Own, maintain and embed the Data Management Strategy and model for the business, aligned with the wider business strategy
- Embed data ownership and stewardship at Dunelm, working with data owners and key stakeholders to ensure data is used appropriately, safely and compliantly
- Build our capability in Data Quality, including establishing the right frameworks, tooling and processes to assess and improve data quality, and educating the business on its importance
- In partnership with Technology, oversee the development and deployment of tools and processes to help the business capture, document, manage and surface meta data more effectively
- Inform strategy and define best practices, governance, ownership and accountability for master data management solutions
- Lead appropriate forums to establish, monitor, and develop a data governance framework, including roles, responsibilities and priorities. Report to the Executive team regarding data risk management and regulatory compliance where required
- Develop and manage a programme to routinely analyse data to meet regulatory reporting requirements, as well as ensuring historic and new data changes are made correctly and are fit for purpose
- Promote the use of data as a strategic asset
- Partner with Business, Tech and Product teams to ensure that our solutions are designed and managed in accordance with the organization’s data principles and guidelines
- Develop, coach and lead a team of 5 Data Management professionals
- As a leader within the broader Insight & Analytics team (c.45 colleagues) you’ll take a proactive role in developing the team, culture and ways of working, making connections and encouraging collaboration across the broader team, as well as with the wider Customer organisation.

**What we'll look for in you**:

- Leadership
- Experience building data management capabilities and leading business transformation
- Previous ownership of data management processes, including governance, products, quality, etc.
- Experience building and leading teams
- Strategic and independent thinker, able to develop long-term vision, translate to roadmaps and deliver and communicate recommendations
- Proven ability to manage competing priorities in a complex business environment and prioritise effectively to maximise business value
- Communication
- Exceptional influencing and persuading skills
- Passionate enthusiast for power of data and role in transforming business
- Able to communicate effectively and with impact with non-technic

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