Head of Continuous Improvement

3 weeks ago


Leicester, United Kingdom AT Management Full time

Job Type: Full-time, Permanent
ATM is a well-established company which provides revenue generation services for major blue-chip companies. We are an expanding business which offers strong development opportunities and career paths for the right individuals looking to join us.
Lead projects across the business, both in operational and non-operational environments
Identify opportunities and challenges and manage continuous improvement projects
Define the business structure of projects and effectively collaborate with various teams, including operations, solutions, and business development
Direct and oversee all project activities within the Kaizen phases, assigning tasks and ensuring adherence to project schedules
Maintain regular communication with stakeholders and conduct formal project reviews to monitor progress and ensure successful outcomes
Two years of experience in a contact centre environment, preferably in a BPO setting (although not mandatory).
Proficiency in MS Office applications (Excel, PowerPoint, Word, Visio)
Strong analytical and project management skills, with the ability to handle multiple tasks simultaneously
Occasional travel may be required to support our accounts and collaborate with various teams.
Continuous Improvement Manager, Lean Six Sigma Leader, Process Improvement Manager, Operational Excellence Manager, Quality Assurance Manager, Continuous Improvement Director, Change Management Specialist, Business Process Improvement Specialist, Continuous Improvement Consultant, Lean Transformation Manager, Agile Process Manager, Kaizen Facilitator, Value Stream Manager, Lean Manufacturing Specialist, Continuous Improvement Coordinator, Business Process Reengineering Analyst, Quality Management System Specialist, Performance Improvement Lead, Lean Operations Manager, Operational Efficiency Coordinator will also be considered for this role.
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