Lounge Services Team Leader

4 months ago

Birmingham, United Kingdom Swissport International AG Full time

Overview:
**Lounge Services Team Leader**

**Location: Birmingham Airport**

Do you want to be at the forefront of one of the most exciting and fastest growing sectors in Travel & Hospitality?

If you have a passion for delivering world class guest experience, leading hospitality teams and enjoy meeting new faces every day, then this is the role for you.

We are Aspire Airport Lounges. With more than 30 years of ward winning airport hospitality experience, we are Europe’s largest brand of airport lounge and in 2021 we served over 4 million customers worldwide within 64 lounges at 38 airports in 13 countries, that’s over 11,000 guests every day.

We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.

You will be the senior leader of the team ensuring each member of the team is exceeding the expectations of our guests, so they leave our lounges feeling Welcome, Relaxed & Energised.

Aspire Airport Lounges are proudly part of the Swissport family. Swissport is the world’s leading independent provider of airport services, offering a world of exciting career possibilities.

**Responsibilities**:
**Job responsibilities**:
**Leadership**:

- Provide professional day to day leadership to your team, ensuring the highest standards of health and safety, quality, customer service and security are met and maintained.
- Coach and mentor staff in order to maintain professional standards.
- To actively manage your team members ensuring that every member receives timely, appropriate feedback, to improve day to day performance and behaviour.
- To act as a role model to staff, by tackling poor performance and misconduct whenever it occurs.
- To take a pro-active approach to support the operation to best effect in all cases including being the champion for service, dietary and allergen information.
- To take personal responsibility to ensure that the team delivers the appropriate service to the same high standards on every occasion, in order to reduce health and safety incidents and always provide a consistent service to customers.
- Communicate and collaborate to engage others.

**Essential Skills**:

- Can communicate clearly with your people to help them understand the company’s strategy and goals.
- Be able to build positive and trusting relationships
- Embrace an ideas culture to enable teams to create an agile edge.
- Promote flexibility, adaptability and agility to enable contingency time.
- Provide feedback to the team on operational results to ensure service standards are always upheld.
- Personal and professional integrity of the highest order.
- Excellent organisational abilities, attention to detail, able to prioritise workloads and work effectively to deadlines in a fast-paced complex environment

**KPI’s**
- Health and Safety.
- Customer feedback / satisfaction via NPS.
- Efficiency of staffing on a shift-by-shift basis.
- Cost of sale controls.
- Employee Satisfaction.

Qualifications:
**Qualifications and Competences**:

- Background in hospitality or customer services in a supervisory position with high levels of customer interaction.
- Coaching and mentoring skills preferable but not essential.
- Excellent communication skills, written and verbal.
- Good numerical skills with a keen eye for attention to detail.
- Computer literate, including using payment machines and Microsoft office.
- Ability to work as part of a team or be self-motivated to complete tasks.
- Additional languages desirable.
- Flexible to work shifts covering 0330 - 2100, 7 days a week

**Benefits**:

- Free parking whilst at work.
- Industry recognised food safety training and qualifications to FSA L3.
- Supervisory Training.
- Free meals and drinks during shifts.
- Uniform provided.
- Swissport pension scheme with ability to self-contribute.
- 24-hour employee assistance programme
- Potential for discounted flight tickets following probation period.
- Discounted retail within the airport.
- Discounted access to Aspire lounge network for family and friends.
- Potential for placements to other Aspire Lounges within the UK.

  • Lounge Services Host

    4 months ago

    Birmingham, United Kingdom Swissport International AG Full time

    Overview: **Pay: £11.14 per hour inclusve of weighting allowance.** Do you have what it takes to be part of the most exciting and fastest growing sectors in Travel & Hospitality? If you have a passion for delivering world class guest experience, leading hospitality teams and enjoy meeting new faces every day, then this is the role for you. We are Aspire...

  • Lounge Services Host

    4 months ago

    Birmingham, United Kingdom Swissport International AG Full time

    Overview: **Starting pay for this role is £11.67 per hour for the first six months. During which time Swissport will work to develop your new skills and experiences required for the role, once attained and on completion of probation, you will receive a further 1.5% increase.** Do you have what it takes to be part of the most exciting and fastest growing...

  • Lounge Services Host-birmingham Airport

    4 months ago

    Birmingham, United Kingdom Swissport International AG Full time

    Overview: **Pay: £11.14 per hour** - This is made up of a basic rate of £10.64 per hour plus a monthly allowance of up to £81.25._ **Hours: 30 per week** **Contract: Permanent** If you have passion and great hospitality skills and enjoy meeting new faces every day, then this is the role for you. It’s an exciting opportunity to join a high-flying team...

  • Customer Service Representative

    3 months ago

    Birmingham, United Kingdom LUXOR DESSERT CAFE LTD Full time

    As a Customer Service Representative at our Shisha Lounge, you will be responsible for managing the counter and ensuring exceptional customer experiences. You will play a vital role in providing outstanding service to our patrons, handling inquiries, processing orders, and maintaining a welcoming atmosphere. **Responsibilities**: 1. **Customer...

  • Customer Service Representative

    3 months ago

    Birmingham, United Kingdom LUXOR DESSERT CAFE LTD Full time

    As a Customer Service Representative at our Shisha Lounge, you will be responsible for managing the counter and ensuring exceptional customer experiences. You will play a vital role in providing outstanding service to our patrons, handling inquiries, processing orders, and maintaining a welcoming atmosphere. **Responsibilities**: 1. **Customer...

  • Training Team Leader

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Swissport Full time

    Job Summary:The Executive Lounge Training Team Leader reports jointly to the General Manager and Senior Regional Training Officer, supporting the entire local lounge team by executing the lounge training function from classroom-based theory induction with new hires to upskilling and practical trainings in the live lounge environment.Key...

  • Training Team Leader

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Swissport Full time

    Job Summary:The Executive Lounge Training Team Leader reports jointly to the General Manager and Senior Regional Training Officer, supporting the entire local lounge team by executing the lounge training function from classroom-based theory induction with new hires to upskilling and practical trainings in the live lounge environment.Key...

  • Lounge Services Host-birmingham Airport

    4 months ago

    Birmingham, United Kingdom Swissport International AG Full time

    Overview: **Pay: £11.14 per hour - which equates to a full-time salary of £21,719.94 p.a** - This is made up of a basic rate of £10.64 per hour plus a monthly allowance of up to £81.25._ **Hours: 30-37.5 Hours per week** **Contract: Permanent** If you have passion and great hospitality skills and enjoy meeting new faces every day, then this is the...

  • Executive Lounge Host

    3 months ago

    Birmingham, United Kingdom Hilton Full time

    Executive Lounge Host Career opportunities with a side of good times! **WELCOME TO A WORLD OF OPPORTUNITIES -**No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of...

  • Executive Lounge Host

    4 months ago

    Birmingham, United Kingdom Hilton Full time

    Executive Lounge Host Career opportunities with a side of good times! **WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE-** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and...

  • Executive Lounge Host

    4 months ago

    Birmingham, United Kingdom Hilton Full time

    Career opportunities with a side of good times! **WELCOME TO A WORLD OF OPPORTUNITIES -**No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing...

  • Food Preparation and Customer Service

    4 months ago

    Birmingham, United Kingdom Centenary Lounge LTD Full time

    Centenary Lounge Birmingham is based inside Birmingham Moor St Station.. We offer an all day brunch menu as well as cakes, pastries and home-made sandwiches, paninis and salads. - A fantastic opportunity to join a great team at **Birmingham Moor St Station.**: - You will be required to **cook breakfast and pastries in the morning shift along with preparing...

  • Lounge Multi Skill Operative

    4 months ago

    Birmingham, United Kingdom Sodexo Full time

    Job Introduction - **HOURS PER WEEK WILL VARY**: - ** RATE OF PAY £11.00 PER HOUR**: - ** SHIFT PATTERN VARY, EARLY SHIFT 07:00-14:30, LATE SHIFT 14:00-21:30**: - ** Full protective uniform supplied**: - ** Full training provided**: - ** Frequent transport links within a short walk**: - ** Use of site facilities**: - ** Cycle to work scheme**: - **...

  • Executive Lounge Host/hostess

    4 months ago

    Birmingham, United Kingdom Hilton Full time

    Executive Lounge Host/Hostess (Casual) **Your next career move is calling you** **WELCOME TO A WORLD OF FLEXIBILITY AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. **Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so...

  • Executive Lounge Host/hostess

    4 months ago

    Birmingham, United Kingdom Hilton Full time

    **Your next career move is calling you** **WELCOME TO A WORLD OF FLEXIBILITY**: - **Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full time employment, education, or...

  • Executive Lounge Host

    4 months ago

    Birmingham, United Kingdom Hilton Full time

    Executive Lounge Host - Maternity Cover Career opportunities with a side of good times! **WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE-** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of...

  • Executive Lounge Host

    4 months ago

    Birmingham, United Kingdom Hilton Full time

    Career opportunities with a side of good times! **WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE-** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our...

  • Group Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Team Tutor, LLC Full time

    Job Title: Group Manager - Team LeaderAbout Team Tutor, LLCTeam Tutor, LLC is a leading provider of care and support services for children and young people. Our mission is to provide a safe and nurturing environment that fosters growth, healing, and development.Job SummaryWe are seeking a highly skilled and compassionate Group Manager - Team Leader to join...

  • Group Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Team Tutor, LLC Full time

    Job Title: Group Manager - Team LeaderAbout Team Tutor, LLCTeam Tutor, LLC is a leading provider of care and support services for children and young people. Our mission is to provide a safe and nurturing environment that fosters growth, healing, and development.Job SummaryWe are seeking a highly skilled and compassionate Group Manager - Team Leader to join...

  • Café All Rounder and Barista

    3 months ago

    Birmingham, United Kingdom Centenary Lounge LTD Full time

    Centenary Lounge is a collection of Art Deco Licensed Cafes. We offer an all day brunch menu as well as cakes, pastries and home-made sandwiches, paninis and salads. A fantastic opportunity to join a great team at Birmingham Moor St Station. You will be required to cook breakfast and pastries in the morning shift along with preparing sandwiches, paninis,...