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Training Team Leader

2 months ago

Birmingham, Birmingham, United Kingdom Swissport Full time
Job Summary:

The Executive Lounge Training Team Leader reports jointly to the General Manager and Senior Regional Training Officer, supporting the entire local lounge team by executing the lounge training function from classroom-based theory induction with new hires to upskilling and practical trainings in the live lounge environment.

Key Responsibilities:
  • Responsible for both classroom training and on-the-job training in accordance with global and local standards.
  • Coach, mentor, and develop new and existing employees by providing objective feedback to improve the performance and behavior of others.
  • Lead by example, acting as a role model to staff and tackling poor performance and misconduct whenever it occurs.
  • Induct new employees into the business.
  • Evaluate employee performance by continuously assessing staff within your Lounge to ensure that they are competent and confident to carry out their specific duties.
  • Ensure company standards and policies are adhered to.
  • Maintain compliance for your Lounge, checking recurrent training is up to date.
  • Communicate on a regular basis with the SRTO to discuss training needs within your dedicated Lounge.
  • Update Swissport training database to reflect compliance.
  • Assist with team leader and other associated roster coverage as required.
  • Provide professional day-to-day leadership to the lounge team, ensuring the highest standards of health and safety, quality, customer service, and security are met and maintained.
  • Take a proactive approach to support the operation to best effect in all cases, including being the champion for service, dietary, and allergen information.
  • Take personal responsibility to ensure that the team delivers the appropriate service to the same high standards on every occasion, in order to reduce health and safety incidents and always provide a consistent service to customers.
  • Communicate and collaborate to engage others.
Essential Skills:
  • Can communicate clearly with your people to help them understand the company's strategy and goals.
  • Be able to build positive and trusting relationships.
  • Embrace an ideas culture to enable teams to create an agile edge.
  • Promote flexibility, adaptability, and agility to enable contingency time.
  • Provide feedback to the team on operational results to ensure service standards are always upheld.
Key Performance Indicators:
  • Health & Safety
  • Customer and Employee Satisfaction
  • Training Compliance
  • Cost of Labour and Sale Control
Qualifications:
  • Experience working in aviation, ideally in an operational role.
  • Flexible to work on various shifts (days, evening, nights, weekends, and holidays).
  • To have undertaken or be prepared to undertake iLead & a L3 training qualification post-appointment.
  • Fluent spoken and written English (additional languages beneficial).
  • A desire to lead and develop other teams and team members.
  • Ability to travel, as required, within the regions lounge network.