Membership and Grants Administrator

7 days ago

Edinburgh, United Kingdom Girlguiding Scotland Full time

**The Role**

The main purpose of this role is to provide administrative support to the membership development and growth team. The post holder will be a key part of the team, helping to ensure the successful delivery of our development projects and grant-giving programmes as well as providing consistent, high-quality advice and customer service. In doing so, they will help to ensure volunteers across Scotland get the support they need to deliver amazing opportunities for girls and young women.

**Main areas of responsibility**
- **Grant Administration**_

To provide administrative support for internal and external funds and grants managed by the Membership Development & Growth department by:

- Being the first point of contact for queries raised via the funding mailbox.
- Logging incoming funding requests and completing eligibility checks, liaising with applicants as required.
- Participating in decision-making panel meetings, recording decisions and issuing offer letters/refusals as appropriate.
- Recording and preparing evaluation material for use in internal and external reporting.
- Highlighting opportunities to improve efficiency in relation to our grant-giving processes.
- **Customer Service**_
- Be the first point of contact at Scottish Headquarters for all incoming membership enquiries, delivering high quality advice and administrative service to members and potential members.
- To effectively use our databases to support prospective members, ensuring that they have a high-quality experience.
- To administer activities designed to welcome new members into Girlguiding Scotland. Membership systems and membership data
- To maintain the suite of membership reports taken from the membership database regularly and as required.
- To populate reporting templates, graphs and charts to ensure membership data is readily available for Girlguiding Scotland staff and volunteer teams.
- To support ad hoc requests for membership data, liaising with the Head of Membership Development & Growth and Girlguiding’s Membership Systems team as required.
- Participate in monthly online meetings of the UK-wide Girlguiding Data Network.
- Signpost sources of support relating to Girlguiding’s membership system.
- **Administration of projects **_
- To provide support for events and trainings associated with membership development & growth.
- To provide administrative support for local recruitment projects, issuing recruitment resources and maintaining volunteer opportunities on online notice boards as required.
- To provide administrative support for the county membership network made up of volunteers from across Scotland.
- **Other**_
- To undertake other administrative tasks as required.
- To participate in short-term cross team working groups relevant to the role.

To view the person specification for the role and more information about Girlguiding Scotland, please download the job pack from our website. This will help you tailor your CV and covering letter to show how you meet the criteria set out in the person specification within the job pack.

**Job Types**: Full-time, Permanent

**Salary**: £24,500.00-£25,500.00 per year

**Benefits**:

- Company events
- Employee discount
- Free flu jabs
- Life insurance
- Paid volunteer time
- Referral programme
- Store discount

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Edinburgh

Application deadline: 01/04/2024

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