Helpdesk Coordinator

3 weeks ago


Bristol, United Kingdom HVAC Recruitment LTD Full time

**Location: Bristol, Redland**

**Term: Full Time/ Temp**

**Pay Rate: £10.90**

This is an exciting opportunity for a motivated and ambitious Helpdesk Coordinator to play a pivotal role in a Customer Services Helpdesk.

The Helpdesk Coordinator will be responsible for delivering excellent customer services, managing all scheduling provisions and acting as a focal point for all maintenance activities across the estate.

**Key Accountabilities**:

- Handle inbound telephone calls within contractual SLAs in a professional manner
- Proactively co-ordinate the delivery of all workflow to a team of on-site operatives, adhering to safe working practices at all times
- Ensure that systems are updated within prescribed timescales and utilised to their full capability to ensure maximum efficiency
- Raise and manage Service Requests in the CAFM system
- Handle complaints and escalate where appropriate
- Provide an excellent customer experience
- Achieve all internal KPIs and quality requirements
- Communicate effectively both formally and informally
- Support continuous improvement to ensure that the Helpdesk is future proof, operates at its optimum level and adopts a lean environment
- Participate in projects that are operationally attached to the Helpdesk
- Ensure all site security requirements are adhered to
- Ensure all site health and safety requirements are adhered to

**What you'll need to do the role**:
**Experience**
- Experience of working within a Customer Services Helpdesk or scheduling environment
- Experience in dealing with complex and challenging customers
- Ability to perform consistently to key metrics and tight timescales
- Proven track record of delivering and maintaining quality outcomes for customers
- Good knowledge of helpdesk technology including telephony, omnichannel and CAFM systems

**Knowledge and Skills**
- A commitment to delivering excellent customer service whilst maintaining high levels of quality and accuracy at all times
- Ability to communicate to an excellent standard both verbally and in writing
- Must pass appropriate clearance for the role (SC Level)
- Excellent IT skills (Microsoft packages)

**Job Types**: Full-time, Temporary contract

**Salary**: £10.90-£11.00 per hour

**Benefits**:

- Company pension
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Fairford: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: One location


  • Helpdesk Coordinator

    1 month ago


    Bristol, United Kingdom Skanska UK Plc Full time

    Skanska Building Services provides complete Facilities Management of schools, colleges, and universities throughout the UK, providing mechanical and electrical engineering support, cleaning, catering and grounds maintenance on a planned and reactive basis, using technological solutions to manage our teams in the most efficient ways. We are looking for a...


  • Bristol, United Kingdom DK Recruitment Full time

    Helpdesk AdministratorImmediately RequiredOur client is a leading property maintenance company in the heart of Bristol and they are seeking a dedicated Helpdesk Administrator to become a valued member of their housing department.As a Helpdesk Administrator, you'll play a vital role, ensuring smooth scheduling and coordination of maintenance works within...


  • Bristol, United Kingdom DK Recruitment Full time

    Helpdesk AdministratorImmediately RequiredOur client is a leading property maintenance company in the heart of Bristol and they are seeking a dedicated Helpdesk Administrator to become a valued member of their housing department.As a Helpdesk Administrator, you'll play a vital role, ensuring smooth scheduling and coordination of maintenance works within...


  • Bristol, United Kingdom DK Recruitment Full time

    Helpdesk Administrator Immediately Required Our client is a leading property maintenance company in the heart of Bristol and they are seeking a dedicated Helpdesk Administrator to become a valued member of their housing department. As a Helpdesk Administrator, you'll play a vital role, ensuring smooth scheduling and coordination of maintenance works...

  • Helpdesk Co-ordinator

    4 weeks ago


    Bristol, United Kingdom Daniel Owen- UK Full time

    Contract Type: - Permanent- Location: - Bristol- Industry: - Maintenance & Services- Salary: - £21000 - £22000 per annum- Start Date: - ASAP- REF: - BristolH/D_1678294163- Contact Name: - Sam Day- Job Published: - about 6 hours ago**Job Role**: Helpdesk Coordinator **Pay Rate**: £21k / £22K **Location**: Bristol **Duration**: Permanent Our trusted...


  • Bristol, United Kingdom DK Recruitment Full time

    Helpdesk Administrator Immediately Required Our client is a leading property maintenance company in the heart of Bristol and they are seeking a dedicated Helpdesk Administrator to become a valued member of their housing department. As a Helpdesk Administrator, you'll play a vital role, ensuring smooth scheduling and coordination of maintenance works...


  • Bristol, United Kingdom DK Recruitment Full time €26,000

    Helpdesk Administrator Immediately Required Our client is a leading property maintenance company in the heart of Bristol and they are seeking a dedicated Helpdesk Administrator to become a valued member of their housing department. As a Helpdesk Administrator, you'll play a vital role, ensuring smooth scheduling and coordination of maintenance...


  • Bristol, United Kingdom DK Recruitment Full time

    Helpdesk Administrator Immediately Required Our client is a leading property maintenance company in the heart of Bristol and they are seeking a dedicated Helpdesk Administrator to become a valued member of their housing department. As a Helpdesk Administrator, you'll play a vital role, ensuring smooth scheduling and coordination of maintenance works...


  • Bristol, United Kingdom DK Recruitment Full time

    Helpdesk Administrator Immediately Required Our client is a leading property maintenance company in the heart of Bristol and they are seeking a dedicated Helpdesk Administrator to become a valued member of their housing department. As a Helpdesk Administrator, you'll play a vital role, ensuring smooth scheduling and coordination of maintenance works...


  • Bristol, United Kingdom DK Recruitment Full time €26,000

    Helpdesk Administrator Immediately Required Our client is a leading property maintenance company in the heart of Bristol and they are seeking a dedicated Helpdesk Administrator to become a valued member of their housing department. As a Helpdesk Administrator, you'll play a vital role, ensuring smooth scheduling and coordination of maintenance works...


  • Bristol, United Kingdom Juice Recruitment Ltd Full time

    Juice have great opportunity for an experienced customer focused individual to join a dynamic and growing technology company as an Customer Helpdesk Coordinator. The company develops tailored software solutions for the health and social industry. Due to their continued success, they are looking for help to assist with the onboarding of their software with...

  • Ppm Coordinator

    1 hour ago


    Bristol, United Kingdom Skanska Full time

    **General information**: **City/town**: - Bristol**Job field**: - Other Operations**External closing date**: - Friday, April 28, 2023**Type of contract**: - Permanent**ID**: - 2509**Description and requirements**: We are looking for a PPM Coordinator to join our building services team in Bristol. Working as a PPM Coordinator you will be responsible for...


  • Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Job Title**: - Customer Service Coordinator **Salary** - £23,000 - £25,000 **Location**: - Yate, Bristol **Contract Type** - Fulltime, Permanent position **Hours**: - Monday - Friday 8:30am - 5:00pm **Duties of Customer Service Coordinator will include**: - You will look after several large accounts primarily through an online...

  • Service Coordinator

    1 month ago


    Bristol, United Kingdom MSA Safety Full time

    Overview: Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career. At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We...


  • Bristol, United Kingdom ISS Facility Services UK Full time

    Happy to consider recently qualified electricians looking to progress into full time maintenance* ~ Mon to Fri - regular hours ~ Call out 1 in 5 with payment and van Here at ISS, as one of the UK's leading Facilities Management (FM) firms we are are looking to recruit an Electrician to join our client's corporate facility in Bristol, near the train...


  • Bristol, United Kingdom ISS Facility Services UK Full time

    Happy to consider recently qualified electricians looking to progress into full time maintenance* ~ Mon to Fri - regular hours ~ Call out 1 in 5 with payment and van Here at ISS, as one of the UK's leading Facilities Management (FM) firms we are are looking to recruit an Electrician to join our client's corporate facility in Bristol, near the train...


  • Bristol, United Kingdom Mitie Full time

    **We are looking for a motivated and driven Workplace Support Coordinator / Floor Host to join our team in Bristol in creating an exceptional experience for our customers and become part of a cutting-edge office environment.** You will be part of the Workplace Experience team and create positive and memorable moments for colleagues, clients, and visitors....

  • Service Coordinator

    4 weeks ago


    Bristol, United Kingdom MSA Safety Full time

    Overview: We are a technology company that aims to help people return home safely from their worksites by building smart safety systems. We have a hyper focused safety culture that puts our customers and our employee safety first. As a company, we aim for stable and sustained business growth and this strategy has supported our growth. We hire carefully to...

  • Sales Coordinator

    1 day ago


    Bristol, United Kingdom Reed Full time €24,000

    Are you ready to embark on a dynamic career journey where your exceptionalcustomer service skills can truly shine? We are seeking a Sales Coordinator to join our dedicatedteam. Approx £4200 per year based on Office Errors and answering inbound calls within 10 seconds. Youwill be the main point of contact for the customer, dealing with customer...


  • Bristol, United Kingdom ISS Facility Services UK Full time

    Job Description*Happy to consider recently qualified electricians looking to progress into full time maintenance*Mon to Fri - regular hoursSingle site in BristolCall out 1 in 5 with payment and vanHere at ISS, as one of the UK's leading Facilities Management (FM) firms we are are looking to recruit an Electrician to join our client's corporate facility in...