Night Receptionist

5 months ago

Edinburgh, United Kingdom PREMIER SUITES PLUS Edinburgh Fountain Court Full time

**Position**: Night Receptionist (Full & Part Time hours available)

**Location**: PREMIER SUITES Plus Edinburgh Fountain Court

PREMIER SUITES Plus Edinburgh are currently recruiting for a full time Receptionist to join their team.

**The Property**

PREMIER SUITES Plus Edinburgh Fountain Court is the latest addition to the PREM Hospitality portfolio, located in the vibrant heart of Edinburgh, each of our 81 apartments are bright and contemporary in style. With a choice of studios, one and two bedroom apartments, all with spacious, open-plan living areas with modern kitchens.

**The Role**

**Duties will include**:

- To carry out receptionist duties - Welcoming guests to the property, Providing effective check-in and check-out and operating the switch board when required.
- To anticipate guest’s needs and ensure that service is provided to the level they require and beyond their expectations.
- Produce quotations and written confirmation to all clients
- Providing and maintaining the security of the building at night
- Performing the night audit
- Generating and sending daily reports to central office.
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
- Maintain a thorough understanding of properties facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
- Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate
- To deal with any guest complaints, queries and suggestions quickly and efficiently.
- To adhere to all Company policies including Customer Care, Health & Safety, Fire Safety, Cash Handling etc

**Why Work With Us?**

We are a team of talented professionals who work well together, we are a fun team to work with and this reflects in the service we provide

**Just some of the benefits of working with us**:

- 28 Days holidays per year
- Excellent working environment
- Friends and family stayover specials
- Excellent Hotel staff rates across Ireland, UK & Continental Europe
- Employee Assistance Programme
- We promote from within
- Training & Development opportunities
- Career progression opportunities

This is an exciting opportunity to join a hotel that is managed by PREM Group, one of Europe s leading hotel management companies. PREM Group provides all of its employees with opportunities to expand and develop their career. We give employees the initiative to contribute their ideas in building a better environment for everyone. #progresswithPREM

**To Apply**

We look forward to hearing from you

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee discount
- Health & wellbeing programme

Schedule:

- Night shift

**Experience**:

- Hotel Reception: 1 year (preferred)
- Hospitality: 1 year (preferred)

Work Location: In person

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