Head of Global CRM

3 weeks ago

London, United Kingdom capital.com Full time

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.

Reporting to the Chief Marketing Officer
**Head of Global CRM** is responsible for increasing the
**Engagement of**
**customers**.

In partnership with the Product team, Regional Managers, and Sales Teams his/her goal is to constantly
** improve the effectiveness of engagement** cycles and the relevancy of communication to traders.

He/She will manage CRM Automation and Operations teams.

**Responsibilities**:

- Where regulation permits, in collaboration with regional teams, the development and execute customers reward schemes aimed to increase customer's satisfaction and loyalty
- Help regional teams to execute best-in-class regional engagement campaigns
- In partnership with Martech, contribute to the definition and implementation of **the best-in-class CRM** tech stack aimed to facilitate the delivery of customers’ engagement strategy
- Manage Global CRM automation and operations team

**Requirements**:

- Vast experience in building and managing CRM and/or Customers’ Engagement in iGaming, eCommerce or FinTech sectors
- Experience working in fast pace Start-Up/Grow Up environment
- Experience in building CRM operations from the ground up
- Knowledge of Optimove
- People management experience
- Trading Experience is a big plus.

**Personal Skills**:

- Project management and problem-solving skills
- Team player with strong collaboration skills
- Hands-on, committed and collaborative with the ability to operate at a high pace
- Strong essential communication and excellent analytical skills
- Strong Leadership and Managerial skills.

**What you get in return**:
For starters, a competitive salary, medical insurance, and pension fund.

You get to work with a dynamic, fast-growing company that rewards talent, initiative and creativity and offers rapid career progression. Additional paid days-off and the opportunity to work with one of the smartest teams on the market.

We allow our people to work flexibly if they wish to and don’t like to micromanage their working lives. Things like employee well-being and work-life balance are embedded in our company culture.

Be part of the leading digital assets movement and elevate your career with us

We are looking for all sorts of talent and have a number of vacancies. (Developers, designers, creatives, strategists and crypto enthusiasts).

Send us your resume and maybe there is a place for you in our team.

**Job listing or not, we always have a place for the right people

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