Customer Service Advisor

2 weeks ago

Port Talbot, United Kingdom Transport for Wales Full time

_**Please note: We are actively recruiting for our talent pool for Bridgend, Port Talbot & Neath Stations. There are no positions immediately available.**_

**Equal Opportunities**

At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.

**Who we are**

At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.

We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.

**Role responsibilities**

We currently have exciting opportunities to join our stations team as a **Customer Service Advisor (CSA).**

As a Customer Service Advisor (CSA), you will aim to deliver a positive and friendly approach to the key customer-facing roles we have within our stations. You could find yourself spending your days at any of these three important areas:

- Assisting customers in buying their tickets at our busy booking offices;
- Checking customer tickets as they pass through ticket gate barriers;
- Or working on the platforms, responsible for the safe dispatch of the trains

Your role will be varied, and you will need to be able to think on your feet whilst assisting passengers in a busy environment. Being passionate about customer service is a must. Our stations teams are given the responsibility and ownership to make a difference to each customer journey.

By engaging with customers to enable their needs to be met; Assisting customers with accessibility needs, providing accurate information and advice for customers to make informed decisions regarding our services; and in doing so increasing customer confidence in our teams and organisation.

You will be required to following tried and trusted procedures to ensure the safety of our customers and colleagues remains paramount.

**Who we’re looking for**

Able to deliver Excellent front-line customer service

A strong communicator both, verbal and written skills
- Able to make decisions in a confident manner

**Ability to deal appropriately with difficult situations and remain calm**
- Comfortable working within strict procedures, following rules and regulations
- Able to work as part of a team or independently

**Joining our Talent Pool**

If you are successful after interview stage but there is not a role immediately available, you will be placed into our Talent Pool for a period of 12 months where you will be considered as and when a suitable position arises.

**Welsh Language Skills**

Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.

**Next steps**

Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details.

TFW is a Disability Confident employer. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful.

**Cyfle Cyfartal**

Mae Trafnidiaeth Cymru yn gwerthfawrogi amrywiaeth. Mae’n ein gwneud yn gryfach, yn ein helpu i ddeall ein cwsmeriaid yn well, i wneud penderfyniadau gwell a bod yn fwy arloesol. Mae pawb yn wahanol ac mae gan bawb eu safbwynt eu hunain felly rydym yn creu tîm amrywiol sy’n adlewyrchu’r cymunedau rydym yn eu gwasanaethu. Drwy hyn, rydym yn benderfynol o fod yn un o gyflogwyr mwyaf cynhwysol Cymru. Rydym yn creu rhwydwaith trafnidiaeth cynhwysol y gall pawb yng Nghymru fod yn falch ohono.

**Pwy ydyn ni**

Ein cenhadaeth yn Trafnidiaeth Cymru yw trawsnewid trafnidiaeth yng Nghymru a’i gwneud yn addas ar gyfer y dyfodol, boed hynny ar gyfer rheilffyrdd, bysiau, cerdded neu feicio. Rydyn ni eisiau ysbrydoli cenedl i newid y ffordd maen nhw’n teithio, fel bod pawb yn teithio’n fwy cynaliadwy ac yn helpu i fynd i’r afael â’r argyfwng hinsawdd sy’n wynebu pawb.

Rydyn ni

  • Service Advisor

    1 month ago

    Port Talbot, United Kingdom Runtech Ltd Full time

    **Runtech is a national leading managed service partner specialising in manned or unmanned vehicle, plant, and transport solutions. We pride ourselves on fostering a great working environment, so if you’re passionate about doing great things in a fast-moving industry, we’d love to hear from you.** We have a great opportunity for an experienced and...

  • Service Advisor

    4 weeks ago

    Port Talbot, United Kingdom Runtech Ltd Full time

    **Service Advisor - Port Talbot** **Runtech is a national leading managed service partner specialising in manned or unmanned vehicle, plant, and transport solutions. We pride ourselves on fostering a great working environment, so if you’re passionate about doing great things in a fast-moving industry, we’d love to hear from you!** **Key attributes** -...

  • Customer Service Advisor

    4 weeks ago

    Ellesmere Port, United Kingdom Swift Temps Full time

    We are currently looking for customer service advisors who will be working from home. You will need to have your own laptop or tablet (not macbook) You will be working from home booking vaccine appointments. You will need to have some customer service experience. Your working hours will be Monday - Friday 09.00 - 17.00 and alternate Saturdays 09.00...

  • Customer Service Advisor

    1 month ago

    Ellesmere Port, United Kingdom NMS Recruit Full time

    A temporary Customer Service Advisor is required for this leading business based in Ellesmere Port. You will take inbound calls from customers, take order details and update the company database. Hours of work are Monday - Friday 9.00am-5.00pm and the pay rate on offer is £10.50-£11.00 per hour depending on experience. To be suitable for this role you...

  • Service Advisor

    2 weeks ago

    Ellesmere Port, United Kingdom Perfect Placement Full time

    Service AdvisorChesterMonday - Friday Shift pattern between 8am - 6pm. 1-5 Saturday mornings 08:30 am - 12:30pm Basic - Around £30,000 - Depending on experienceBonus - Around an extra £6,000 a yearWe are currently advertising on behalf of an Automotive Luxury Car Dealership who are currently recruiting for a Service Advisor to assist in their busy Service...

  • Inbound Customer Service Advisor

    1 day ago

    Ellesmere Port, Cheshire, United Kingdom Revive Recruitment Ltd Full time

    Revive Recruitment are currently supporting an establishment business to recruit a Inbound Customer Service Advisor within their expanding Customer Service Department. If you hold experience of dealing with inbound customer calls offering the best customer service, then we would like to talk to you: Position: Inbound Customer Service Advisor (Hybrid) Job...

  • Service Advisor

    2 weeks ago

    Ellesmere Port Town, United Kingdom Perfect Placement Full time

    Service Advisor Chester Monday - Friday Shift pattern between 8am - 6pm. 1-5 Saturday mornings 08:30 am - 12:30pm Basic - Around £30,000 - Depending on experience Bonus - Around an extra £6,000 a yearWe are currently advertising on behalf of an Automotive Luxury Car Dealership who are currently recruiting for a Service Advisor to assist in their busy...

  • Service Advisor

    2 weeks ago

    Ellesmere Port Town, United Kingdom Perfect Placement Full time

    Service AdvisorChesterMonday - Friday Shift pattern between 8am - 6pm. 1-5 Saturday mornings 08:30 am - 12:30pm Basic - Around £30,000 - Depending on experienceBonus - Around an extra £6,000 a yearWe are currently advertising on behalf of an Automotive Luxury Car Dealership who are currently recruiting for a Service Advisor to assist in their busy Service...

  • Service Advisor

    1 week ago

    Ellesmere Port, Cheshire, United Kingdom Perfect Placement Full time

    Service Advisor Chester Monday - Friday Shift pattern between 8am - 6pm. 1-5 Saturday mornings 08:30 am - 12:30pm Basic - Around £30,000 - Depending on experience Bonus - Around an extra £6,000 a yearWe are currently advertising on behalf of an Automotive Luxury Car Dealership who are currently recruiting for a Service Advisor to assist in their busy...

  • Customer Service Advisor

    5 days ago

    Ellesmere Port Town, United Kingdom Pertemps Wrexham Full time

    Customer Service Advisor Location: Cheshire, CH65 9HQ Pay Rate: £23,160 Shift: 8 hour shifts between 8.30am – 8.00pm and Saturdays 10.00am to 2.00pm (on a rota basis ) Hours: Full- time Contract: Permanent ABOUT THE ROLE As a member of an inbound customer service team, you will liaise between our client's customers and service providers to ensure the...

  • Part Time Inbound Customer Service Advisor

    4 weeks ago

    Ellesmere Port, United Kingdom Interaction Recruitment Full time

    **Reference** 419405 **Salary** £/hour **Job Location**: - United Kingdom - England - North West England - Cheshire - Ellesmere Port **Job Type** Permanent **Posted** 23 March 2023 **Part Time Customer Service Advisor** **Aftersales Booking Team** **Location - Cheshire Oaks** **Salary: £10.42 per hour + uncapped bonus** **Core Hours: 16 hours -...

  • Customer Service Advisor

    5 days ago

    Ellesmere Port Town, United Kingdom Pertemps Wrexham Full time

    Customer Service AdvisorLocation: Cheshire, CH65 9HQPay Rate: £23,160Shift: 8 hour shifts between 8.30am – 8.00pm and Saturdays 10.00am to 2.00pm (on a rota basis )Hours: Full- timeContract: PermanentABOUT THE ROLEAs a member of an inbound customer service team, you will liaise between our client's customers and service providers to ensure the highest...

  • Customer Service Advisor

    1 day ago

    Ellesmere Port, Cheshire, United Kingdom Pertemps Wrexham Full time

    Customer Service Advisor Location: Cheshire, CH65 9HQ Pay Rate: £23,160 Shift: 8 hour shifts between 8.30am - 8.00pm and Saturdays 10.00am to 2.00pm (on a rota basis ) Hours: Full- time Contract: Permanent ABOUT THE ROLE As a member of an inbound customer service team, you will liaise between our client's customers and service providers to ensure...

  • Customer Service Researcher

    1 month ago

    Ellesmere Port, United Kingdom Pertemps Liverpool Full time

    **Customer Service Researcher Ellesmere Port £22,800 basic salary Monday to Friday 8:30am to 5:00pm Permanent** An exciting opportunity has arisen for a Customer Service Researcher to join my client based in Ellesmere Port. The position is to work within an established team in the company and to get in touch with clients to gather further information on...

  • Customer Service Researcher

    4 weeks ago

    Ellesmere Port, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service Researcher** **Ellesmere Port** **£22,800 basic salary** **Monday to Friday 8:30am to 5:00pm** **Permanent** An exciting opportunity has arisen for a Customer Service Researcher to join my client based in Ellesmere Port. The position is to work within an established team in the company and to get in touch with...

  • Health & Safety and Cdm Advisor

    1 month ago

    Port Talbot, United Kingdom Greenbuild Management Services Ltd Full time

    **Job Introduction** **Health & Safety and CDM Advisor** Are you a Health and Safety Construction Consultant, looking to make the next step in your career? Are you looking to work in an engaging, dynamic, and evolving team, as part of a multi - disciplinary company? Are you passionate about health & safety in design and construction? **Health & Safety...

  • Senior Service Advisor

    4 weeks ago

    Ellesmere Port, United Kingdom Jago Consultants Full time

    **We are working with a Prestige Car Dealership in Ellesmere Port, who are actively looking for a Senior Service Advisor to join their friendly team.** **Senior Service Advisor Duties include**: - Meeting and greeting customers in a friendly and courteous manner throughout the day. - **You will be responsibile to fill in for After Sales Managers duties in...

  • Customer Advisor

    6 hours ago

    St Peter Port, Guernsey, United Kingdom Jones Bootmaker Full time

    We have a part time Customer Advisor opportunity to join our Beghins store team at Le Pollet, St Peter Port, Guernsey on a 12 hours per week contract. You'll need good availability as the role will include a mixture of weekend and weekday working. Beghins is part of the Pavers and Jones Bootmaker family business. What we look for in a Customer...

  • Customer Service Advisor

    1 month ago

    Milborne Port, United Kingdom Johnsons Hotel Restaurant & Catering Linen by Stalbridge Full time

    Monday to Friday 9am - 5pm This job role involves dealing with all customer enquiries in a timely and professional manner and resolving any issues relating to customer accounts. Applicants will need to: - Have customer service experience - Be computer literate - Have an excellent telephone manner - Be able to demonstrate excellent time management and...

  • Customer Operations Advisor

    4 weeks ago

    Ellesmere Port, United Kingdom Eriks Full time

    Job Title: Customer Operations Advisor Job Location: Ellesmere Port ABOUT US - We are ERIKS, a technology driven, specialist industrial services provider offering a wide range of mechanical engineering solutions and technical services to an incredibly broad spectrum of industries. We are involved, often without you knowing, in your day to day lives from...