Current jobs related to Customer Service Supervisor - London - City Cruises

  • Painting, Decorating and Spraying Supervisor

    4 months ago

    London, United Kingdom Decorating Supervisor Full time

    We are a painting and decorating company and are looking for ambitious people to join their expanding team. As a Decorating Supervisor, you will be responsible for managing a team of qualified and experienced decorators, delivering multiple projects on time and on budget within London and surrounding areas. You will provide technical support and advice as...

  • Customer Services Supervisor

    4 months ago

    London, United Kingdom LinkPoint Resources Ltd Full time

    Reference: - MS EL 4852423- Sector: - Account Manager, Brand Manager, Business Development, Consumer Sales, Direct Sales, Field Sales, Field Sales Manager, General & Other, Key Account Manager, Manager, Marketing & Business Development, Office Support, Other, Other, Public Relations (PR), Sales, Sales Executive, Sales Manager- Salary: - £40,000 to £45,000...

  • Customer Service Resource Coordinator

    6 days ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    6 days ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Operations Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Operations Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    5 days ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...

  • Customer Service Resource Coordinator

    5 days ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...

  • Customer Services Supervisor

    4 months ago

    London, United Kingdom Linkpoint Resources Limited Full time

    **£45,000 per annum + Pension + Medical + Other Great Benefits**_ - **Covering 7.5 hours a day, 5 days per week, on a rotating shift: Monday to Sunday 9.30 am - 9.00 pm.**_ **Customer Service Supervisor’s Core Duties** - Showcase the brand and its many benefits and features to current and future customers - Update the CRM system with customer details and...

  • Customer Service Supervisor

    7 days ago

    London, Greater London, United Kingdom Liforme (B Corp Certified) Full time

    About Liforme (B Corp Certified)We are a dynamic, fast-growing company in the Yoga & Wellness Sector with sales in over 185 countries worldwide. Our mission is to support and encourage the practice of Yoga and physical and mental wellbeing with our original, ground-breaking, and truly useful products.Job Title: Customer Service SupervisorWe are seeking a...

  • Customer Service Supervisor

    1 week ago

    London, Greater London, United Kingdom Liforme (B Corp Certified) Full time

    About Liforme (B Corp Certified)We are a dynamic, fast-growing company in the Yoga & Wellness Sector with sales in over 185 countries worldwide. Our mission is to support and encourage the practice of Yoga and physical and mental wellbeing with our original, ground-breaking, and truly useful products.Job Title: Customer Service SupervisorWe are seeking a...

  • Customer Service Supervisor

    1 week ago

    London, Greater London, United Kingdom Liforme (B Corp Certified) Full time

    About Liforme (B Corp Certified)We are a dynamic, fast-growing company in the Yoga & Wellness Sector with sales in over 185 countries worldwide. Our mission is to support and encourage the practice of Yoga and physical and mental wellbeing with our original, ground-breaking, and truly useful products.Job Title: Customer Service SupervisorWe are seeking a...

  • Customer Service Supervisor

    1 week ago

    London, Greater London, United Kingdom Liforme (B Corp Certified) Full time

    About Liforme (B Corp Certified)We are a dynamic, fast-growing company in the Yoga & Wellness Sector with sales in over 185 countries worldwide. Our mission is to support and encourage the practice of Yoga and physical and mental wellbeing with our original, ground-breaking, and truly useful products.Job Title: Customer Service SupervisorWe are seeking a...

  • Customer Service Supervisor

    1 week ago

    London, Greater London, United Kingdom Liforme (B Corp Certified) Full time

    About Liforme (B Corp Certified)We are a dynamic, fast-growing company in the Yoga & Wellness Sector with sales in over 185 countries worldwide. Our mission is to support and encourage the practice of Yoga and physical and mental wellbeing with our original, ground-breaking, and truly useful products.Job Title: Customer Service SupervisorWe are seeking a...

  • Customer Service Supervisor

    1 week ago

    London, Greater London, United Kingdom Liforme (B Corp Certified) Full time

    About Liforme (B Corp Certified)We are a dynamic, fast-growing company in the Yoga & Wellness Sector with sales in over 185 countries worldwide. Our mission is to support and encourage the practice of Yoga and physical and mental wellbeing with our original, ground-breaking, and truly useful products.Job Title: Customer Service SupervisorWe are seeking a...

  • Customer Service Supervisor

    1 week ago

    London, Greater London, United Kingdom Liforme (B Corp Certified) Full time

    About Liforme (B Corp Certified)We are a dynamic, fast-growing company in the Yoga & Wellness Sector with sales in over 185 countries worldwide. Our mission is to support and encourage the practice of Yoga and physical and mental wellbeing with our original, ground-breaking, and truly useful products.Job Title: Customer Service SupervisorWe are seeking a...

  • Customer Service Supervisor

    1 week ago

    London, Greater London, United Kingdom Liforme (B Corp Certified) Full time

    About Liforme (B Corp Certified)We are a dynamic, fast-growing company in the Yoga & Wellness Sector with sales in over 185 countries worldwide. Our mission is to support and encourage the practice of Yoga and physical and mental wellbeing with our original, ground-breaking, and truly useful products.Job Title: Customer Service SupervisorWe are seeking a...

  • Bookshop Customer Services Supervisor

    3 weeks ago

    London, United Kingdom National Theatre Full time

    We are looking for a Customer Services Supervisor   to join the National Theatre Bookshop Team. Purpose of the role: As a Visitor Engagement & Operations Customer Service Supervisor, you will be at the core of our front of house experience, ensuring we provide a first-class welcome to all. You will exemplify high standards of customer service and...

  • Customer Service Supervisor

    4 months ago

    London, United Kingdom City Cruises Full time

    This is a full time (42.5 hours per week), permanent position - starting salary **£28,080 per annum plus commission.** City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for...

  • Customer Service Supervisor

    4 months ago

    London, United Kingdom East Midlands Railway Full time

    We are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers, doing the right thing** and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,400 employees, our people are the reason we are so successful, and the Customer Experience team make a...

Customer Service Supervisor

4 months ago

London, United Kingdom City Cruises Full time

This is a full time (45 hours per week), permanent position - starting salary **£28,080 per annum plus commission.**

City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London, Poole and York.

As a Customer Service Supervisor _(known inhouse as a Guest Experience "cabin crew" Supervisor)_, you will bring creativity, excellent customer service and selling skills to our team. In return we are keen to support you in developing your career in the tourism industry and provide you the opportunity to be part of an active social culture and a great team If this role sounds right for you, please get in touch

**Purpose of the role**:
Supervise the retail sales and customer service delivery across the City Cruises fleet. Ensure that the cabin crew staff are working to deliver the customer experience in line with company training, merchandising products to company standards, selling to meet revenue budgets and delivering excellent service to our customers.

**ESSENTIAL DUTIES & RESPONSIBILITIES**
- On the job training and supervision of cabin crew to ensure the correct use of Standard Operation Procedures on a daily basis.
- To ensure that the onboard facilities comply with all relevant legislation relating to health and safety, food hygiene regulations and licensing legislation.
- Support staff in resolving issues and discrepancies during the shift and reporting any unresolved issues to management.
- Issue instructions each day and assign duties to cabin crew. Monitoring and observing cabin crew carrying out these duties as expected by the Food & Beverage department.
- Demonstrate best practice is sales and customer service techniques and ensure the effective supervision of all team members on your shift
- Observe and evaluate cabin crew performance. Offer advice and recommendations for improvements. Highlight training needs to Food & Beverage department.
- Supervise the preparation of the vessel, making sure that the retail area, cabin and facilities are clean and presentable before departure and throughout the service.
- Supervise cabin crew in their support of the boat crew.
- Provide all the service required as a member of the cabin crew during each shift.
- Audit paperwork and checklists to ensure compliance with company procedures and regulations.

**REQUIREMENTS & QUALIFICATIONS**

Educational Level/Qualifications
- Educated to GCSE level or equivalent

**Experience/Knowledge**
- Proven experience within Customer Services in a customer facing role
- Supervised a team
- Experience working with retail sales

**Personal Skills**

Required:

- Perform great customer service
- Act with integrity at all times
- Approach everything with integrity with what you do
- Deliver excellence through profit, customer satisfaction and living our City Cruises values
- To be flexible in carrying out your duties at any of the company’s locations, offices or departments and fulfil other tasks that fall within your post as required

**Salary**: £28,080.00 per year

**Benefits**:

- Discounted or free food

Schedule:

- 12 hour shift
- Day shift
- Weekend availability

Application question(s):

- Do you have experience of supervising a team?
- Are you able to start in May 2024, if successful?

**Experience**:

- customer service: 3 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person