Customer Onboarding Specialist

2 months ago


West Malling, United Kingdom Adore Recruitment Full time

We're looking for a talented Customer Onboarding Specialist to work for our client.
**The Role**:

- Liaising with internal and external partners
- Booking Openreach engineers for various PSTN/Broadband faults
- Dealing directly with SME’s and troubleshooting issues
- Providing 1st and 2nd line product support on Fixed Line & Broadband (ADSL2+ & FTTC)
- Managing complex customer Broadband and Voice technical issues through to resolution
- Escalating matters that require further investigation
- Managing complex customer Broadband and Voice technical issues through to resolution
- Using technical knowledge to identify and resolve customer issues on a case specific basis
- Exceptional telephone manner
- Ability to create a fantastic first impression
- Confident in working well under pressure
- Ambitious character, with the desire to progress within a growing organisation
- Capacity to work in a fast paced, professional environment
**The Package**:

- Basic salary: _£20,000 - £25,000 per annum
- Bonus: _You'll also be able to earn both a personal and company performance bonus, ote £45k per annum (uncapped)
- Benefits include:_
- Uncapped earning potential
- Ongoing training and support
- Ambitious and dynamic culture
**The Company**:
They are a UK based specialist in providing broadband, connectivity and telecoms services to small UK businesses, and as a business they've been around since 2018.

They're a great company to work for. People join them for many reasons, such as they:

- Support internal progression and offer long-term career development
- Offer fantastic working environments and commission plans
- Offer a one of a kind product that is unrivalled

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Gym membership
- Profit sharing

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: HP18738



  • West Malling, United Kingdom TN Recruits Full time

    **Join a leading property finance Team as a Customer Service Specialist** *** - Are you a keen and switched-on individual with a passion for providing exceptional customer service?_ - _ - Do you possess articulate communication skills, excellent organisational abilities, and an eye for detail?_ - _ They are a company that take pride in being a frontrunner...


  • West Malling, United Kingdom Searchflow Full time

    **Customer Service Specialist** **West Malling - Kent** **Office/Home** **What it's like to work at SearchFlow**: If you want to be part of a dynamic, fast-growing company, SearchFlow ticks all the boxes. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We are the market leader...


  • West Malling, United Kingdom Landmark Information Full time

    KentWhat it's like to work at SearchFlow:If you want to be part of a dynamic, ever-growing company, SearchFlow ticks all the boxes. We encourage passion, ambition, and collaboration, both in our performance as a team and individually. We are proud to have been recognised for the fourth year running as Search Provider of the Year at the Modern Law Awards...


  • West Malling, United Kingdom Commercial Services Group Full time

    **Customer Service Administrator** **£23,000 - £25,000pa (DOE)** **Hybrid/Kings Hill, Kent** Do you have previous administration experience within a fast-paced commercial environment, and particularly strong Microsoft Excel skills? Are you a confident communicator with outstanding customer service skills? If so, we have a fantastic opportunity for...

  • Customer Service Lead

    4 weeks ago


    West Malling, United Kingdom Commercial Services Group Full time

    **Customer Service Lead **(from £28,350pa) **LASER Energy **(Hybrid/Kings Hill, Kent) **About LASER** LASER Energy’s mission is to deliver unique end-to-end solutions that help reduce energy costs and support the public sector on their journey to net zero. As the leading provider of decarbonisation and energy services to the public sector, our goal is...

  • Account Specialist

    2 months ago


    West Malling, United Kingdom Commercial Services Group Full time

    **Account Specialist** **£25,000pa** **Hybrid/Kings Hill, Kent** Are you a self-motivated and pro-active individual with a keen interest in sales? KCS Procurement Services are currently looking for an Account Specialist to join their team. This is an exciting opportunity for a confident individual with a customer focused mindset that thrives in a fast...

  • Account Specialist

    2 months ago


    West Malling, United Kingdom Commercial Services Group Full time

    **Account Specialist** **£25,000pa** **Hybrid/Kings Hill, Kent** Are you a self-motivated and pro-active individual with a keen interest in sales? Procurement Services are currently looking for an Account Specialist to join their team. This is an exciting opportunity for a confident individual with a customer focused mindset that thrives in a fast paced...

  • Procurement Specialist

    2 months ago


    West Malling, United Kingdom Commercial Services Group Full time

    **Procurement Specialist** **£40,000 to £55,000pa DOE** **Hybrid/Kings Hill, Kent** LASER Energy are looking for a committed individual with public sector procurement knowledge and practical experience to join their growing team. Initially this role will concentrate on the procurement of Corporate Power Purchase Agreements for renewable energy, but will...

  • Engagement Specialist

    2 months ago


    West Malling, United Kingdom Environment Agency Full time

    Number of jobs available- 1 - Region- South East - City/Town- West Malling - Building/Site- Orchard House - Grade- Staff Grade 5 - Post Type- Permanent - Working Pattern- Full Time - Role Type- Customer Insight, Operational Delivery - Salary Minimum- £37,462 - Job description- Your ability to build and sustain effective relationships is vital to this role....


  • West Malling, United Kingdom Commercial Services Group Full time

    Commercial Services Group is recruiting for a Hardware Support Specialist on behalf of Cantium Business Solutions, which is part of Commercial Services Group. **Salary**:£33,500 - £39,500 per annum **Brand**: Cantium Business Solutions **Location**: Kings Hill **The Role** **Key Duties** - Leading the agreed solutions and maintenance work associated...


  • West Malling, United Kingdom Pearson Whiffin Recruitment Ltd Full time

    Customer Service Representative c.£25,300 Mid Kent (Ad hoc hybrid working available after successful probation)Monday – Friday: 9am – 5pmMy client, a successful Financial Services company, is looking for a Customer Service Representative to join their team! You will be dealing with a high volume of calls each day as well as assisting customers by...


  • West Malling, United Kingdom Public Sector Resourcing Full time

    **Customer and Engagement Officer - **Inside IR35** **Contract Term: End of January 2024** **Contracting Authority: DEFRA** **Location: Hybrid - West Malling (Kent)** **In the Defra group, we deal with a vast range of issues that profoundly impact on people’s lives. We are responsible for England’s environment, our countryside and rural economy, the...


  • West Malling, United Kingdom Pearson Whiffin Recruitment Ltd Full time

    Customer Service Representative c.£25,300 Mid Kent (Ad hoc hybrid working available after successful probation) Monday – Friday: 9am – 5pm My client, a successful Financial Services company, is looking for a Customer Service Representative to join their team! You will be dealing with a high volume of calls each day as well as assisting customers by...


  • West Malling, United Kingdom KHR - Recruitment Specialists Full time

    **Job Details**: Updated: Fri, Feb 02, 2024 2:46 PM Our client is a leading Repairs and Maintenance business based in Wrotham. Due to ongoing growth, they are currently seeking a Customer Service Coordinator to join their team on a full-time, permanent basis. The Customer Service Coordinator will provide high-quality service levels to customers as well as...


  • West Malling, United Kingdom TN Recruits Full time

    Fancy a change? Do you have excellent attention to detail? Excellent communication and people business skills?Helen at ME Recruits is collaboratively working alongside this exceptional company as they seek a highly motivated individual with exceptional customer service skills to join their dynamic team as a Product Change Specialist.They're a distinguished...


  • West Malling, United Kingdom TN Recruits Full time

    Fancy a change?Do you have excellent attention to detail?Excellent communication and people business skills?Helen at ME Recruits is collaboratively working alongside this exceptional company as they seek a highly motivated individual with exceptional customer service skills to join their dynamic team as a Product Change Specialist.They're a distinguished...

  • KYC Administrator

    1 month ago


    West Malling, United Kingdom PDR Solutions Remote Work Freelance Full time

    Are you looking for the next step in your KYC career? Have you worked in a regulated environment and had exposure to KYC/AML? Do you have exceptional communication skills and a good eye for detail? If so we would like to hear from you. Our client, a specialist financial services organisation, are currently looking for a KYC Administrator on a12 Month FTC to...


  • West Malling, United Kingdom Commercial Services Group Full time

    **Brand**: HR Connect **Role**: Business Support Administrator **Salary**: £22,500 - £25,000 per annum (DOE) **Location**: Kings Hill, Kent (Hybrid working) **The Role** As our Business Support Administrator you will cover all basis by gaining an overview of all our departments and service offerings. Once you have encompassed all the services, you will...

  • Portfolio Assistant

    2 months ago


    West Malling, United Kingdom Commercial Services Group Full time

    **Portfolio Assistant** (from £23,320pa) **LASER Energy** (Hybrid/Kings Hill, Kent) **About LASER** LASER Energy’s mission is to deliver unique end-to-end solutions that help reduce energy costs and support the public sector on their journey to net zero. As the leading provider of decarbonisation and energy services to the public sector, our goal is...


  • West Midlands, United Kingdom Kornit Digital Full time

    **Nice to meet you - we are Kornit Digital!** Kornit Digital is a worldwide market leader in sustainable, on-demand, digital fashion and têxtile production technologies. The Company is writing the operating system for fashion with end-to-end solutions including digital printing systems, inks, consumables, and an entire global ecosystem that manages...