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Customer Onboarding Specialist
2 months ago
We're looking for a talented Customer Onboarding Specialist to work for our client.
**The Role**:
- Liaising with internal and external partners
- Booking Openreach engineers for various PSTN/Broadband faults
- Dealing directly with SME’s and troubleshooting issues
- Providing 1st and 2nd line product support on Fixed Line & Broadband (ADSL2+ & FTTC)
- Managing complex customer Broadband and Voice technical issues through to resolution
- Escalating matters that require further investigation
- Managing complex customer Broadband and Voice technical issues through to resolution
- Using technical knowledge to identify and resolve customer issues on a case specific basis
- Exceptional telephone manner
- Ability to create a fantastic first impression
- Confident in working well under pressure
- Ambitious character, with the desire to progress within a growing organisation
- Capacity to work in a fast paced, professional environment
**The Package**:
- Basic salary: _£20,000 - £25,000 per annum
- Bonus: _You'll also be able to earn both a personal and company performance bonus, ote £45k per annum (uncapped)
- Benefits include:_
- Uncapped earning potential
- Ongoing training and support
- Ambitious and dynamic culture
**The Company**:
They are a UK based specialist in providing broadband, connectivity and telecoms services to small UK businesses, and as a business they've been around since 2018.
They're a great company to work for. People join them for many reasons, such as they:
- Support internal progression and offer long-term career development
- Offer fantastic working environments and commission plans
- Offer a one of a kind product that is unrivalled
**Salary**: £20,000.00-£25,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Gym membership
- Profit sharing
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: HP18738
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