Systems Coordinator

2 weeks ago

Lewes, United Kingdom Glyndebourne Full time

**Extraordinary opera, extraordinary people**

WE ARE CURRENTLY RECRUITING FOR AN EXPERIENCED SYSTEMS COORDINATOR TO JOIN OUR BOX OFFICE & MEMBERSHIP TEAM ON A PERMANENT CONTRACT

Reporting to our Ticketing & Membership Systems Manager, the primary purpose of the role is to increase ticket sales to groups and develop the sales of hospitality packages, ensuring an exceptional end to end customer experience.

**Key Tasks and Responsibilities**
- To ensure the CRM and CMS systems are set up for all ticketed events, upsells and associated offers.
- To set up membership and donation systems and online pathways.
- Operational system set up for Membership Services
- Conduct full end-to-end test systems setup both within Tessitura and the online purchase path.
- Assist in the maintenance and support of digital systems both internally and through third party providers.
- To assist the Ticketing & Membership Systems Manager and Head of Ticketing and Membership Services in opening priority booking periods and high demand on sales.
- To participate in the development of new web based technologies and enhancement of the online user experience.
- To work as part of a team within the Box Office and Customer Service as required, including handling ticket sales & membership services
- Maintain front line experience to best enable the development of backend processes.
- Attend necessary training to maintain system expertise.
- Perform other reasonable job-related or ad-hoc duties as assigned by your line manager

**Knowledge, Skills and Experience**

**ESSENTIAL**
- Experience of database systems and their potential.
- Awareness of technological developments (database/web).
- Excellent working knowledge of Microsoft Office, Google Suite, etc.
- The ability to work with Content Management Systems.
- Excellent attention to detail.
- The ability to work at speed with a high level of accuracy.
- The ability to problem solve effectively.
- The ability to prioritise workloads using own initiative.
- The ability to deliver under pressure and to deadlines.
- Strong multi-channel communication skills.
- Customer Service experience
- Excellent communication skills
- Ability to work well as part of a team, under pressure across multi-projects

**DESIRABLE**
- Experience of using Tessitura or equivalent ticketing CRM.
- Experience of working in a sales environment
- Experience in ticketing set-up
- Strong Project management experience

**Additional Requirements**
- Evening and weekend shift requirements in line with business needs

**Hours of Work**

The contractual hours of work will be 35 per week with an hour for lunch. Your days of work will vary as per the rota between Monday - Sunday, 09:00 - 23:00.

**Salary and Benefits**

The Salary for this position is £27,000 per annum, Salaries are reviewed annually on 1st January.

We offer 33 days (6.6 weeks) holiday inclusive of bank holidays, per annum, pro rata. We also give additional non-contractual closure dates at Christmas.

We can offer a beautiful working environment, and the chance to see world-class opera. For those without their own transport we have a free minibus service to and from Lewes railway station.

We also offer:

- Free Pilates and Zumba classes, once a week
- Corporate Gym memberships
- An onsite Physiotherapist
- Subsidised electric car charging
- Cycle to Work scheme
- Subsidised dining at our onsite restaurants
- Free tea and coffee
- Discount at the Glyndebourne shop
- Free on-site parking
- Free minibus service to and from Lewes train station and Ringmer
- Discount at various highstreet retailers through the Glyndebourne benefits hub

**How to Apply**

To help us monitor the effectiveness of our commitment to diversity and inclusion and our supporting policies and procedures, we ask all job applicants to complete our anonymized and confidential Equal Opportunities monitoring.

Glyndebourne commits to protecting your privacy. We will only use information about you in accordance with the Data Protection Act 2018 and other relevant legislation and regulations. Please see more information in our Company Privacy Notice on our website**.**

**Job Types**: Full-time, Permanent

Pay: £27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free fitness classes
- Free flu jabs
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- On-site parking
- Shuttle service provided
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Lewes, BN8 5UU: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 30/06/2024

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