Project Support Officer
3 days ago
**PURPOSE OF THE JOB**
The Project Support Officer is responsible for excellent support services across all project portfolios within the Highways division; assisting with effective communication between project teams and stakeholders; and providing central support services to the unit.
The Project Support Officer is also responsible for maintaining central project records and producing regular reports on projects and spend.
**PRINCIPAL ACCOUNTABILITIES**
1. Act as the first point of contact in the division for internal and external customers, responding promptly to enquiries and complaints. Manage filing and monitoring systems, including financial records, databases and Confirm.
2. Provide support for projects, including assisting with internal and external meetings, coordinating the publication of documents (e.g. consultations, briefs, reports) and helping to ensure the division’s web presence is updated and accurate.
3. Financial processing support including purchase orders, invoices, vendor creation etc and maintain records when required, including the running of reports for senior managers with necessary data analysis e.g. of costs versus budgets.
**Knowledge, including educational qualifications**:
Understanding of projects and programmes management administration
Understanding processes related to the management of projects and programmes
Understanding of finance administration
Knowledge of tendering processes and contract management.
Understanding of quality standards and customer care in service delivery.
Understanding of the functions of the council and the department.
**Experience**:
Substantial experience of dealing with the public, resolving queries/problems or giving advice
Experience of managing and monitoring administrative systems, including financial systems, database and filing systems.
Experience of producing reports to senior managers.
Experience in managing projects from inception to completion.
Experience in arranging and managing meetings and resolving complaints through a corporate complaints procedure.
**Job Types**: Full-time, Temp to perm
**Salary**: From £16.21 per hour
**Benefits**:
- Company events
Schedule:
- Day shift
**Experience**:
- Project Support Officer: 6 years (required)
- complaints: 6 years (required)
- Customer service: 5 years (required)
Work Location: In person
Reference ID: hr
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