Customer Care Representative

2 weeks ago


Gateshead, United Kingdom FedEx Express EU Full time

**Resumen de posición**:
We have an exciting opportunity for you to join our team of Customer Care Representatives.

**Who we are**:
FedEx is the largest express transportation company in the world. Sure, we deliver packages, but this is just part of the story. Today with an extensive network in more than 220 countries and territories, we’ve made logistics and warehousing a science. We are 700,000 team members strong, diverse as the world we serve, committed to values focused on care, balance, inclusivity, results, sustainability, and transformation. Join us and let's write our next chapter together.

**What you will be doing**:

- Joining our Customer Service team, you will be the first point of contact for our customers. Our Care Centre's are open from 7am to 7:30pm
- We have full and part time positions available, which will be predominantly Monday to Friday, however Saturday working will be on rotation and between, 8am - 1pm. You will only work 5 days per week.
- Advising our customers on how to use FedEx services and tools
- Helping customers resolve service-related issues
- Identifying new opportunities to grow business with our customers
- Working together with other teams at FedEx to make every customer experience outstanding

**What do you bring with you**:

- Computer literacy and ability to easily navigate between different screens and systems
- Excellent communication skills
- Positive attitude and problem-solving mindset to find the best solution for the customer
- Confidence, empathy, and friendliness to offer excellent experience to our customers
- Flexibility in adapting to dynamic business environment
- A desire to work in an international, fast-paced team

**What do we offer**:

- Salary starting from £23,260.52
- A Hybrid working policy, where team members have the opportunity to combine the benefits of working some days in the Care Centre environment and some days working from home
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge, including online language courses
- Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities

FedEx is one of the worlds most admired companies and trusted brands year after year.

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx

**Additional Information**
**Fecha de publicación**: 20-Feb-2024

**Fecha de cierre**: 31-Mar-2024

FedEx se fundó siguiendo la filosofía de que las personas son lo principal, una actitud que nos tomamos muy en serio. Ofrecemos oportunidades de empleo equitativas y estamos comprometidos con una plantilla inclusiva y diversa con oportunidades de desarrollo para todos.

Nuestra compañía

FedEx Express es una de las compañías de transporte exprés más grandes del mundo y ha sido elegida sistemáticamente como una de las 10 empresas más admiradas del planeta por la revista Fortune. Cada día FedEx cumple las expectativas de sus clientes con soluciones comerciales y de transporte, y ofrece servicio en más de 220 países y territorios en todo el mundo. Logramos prestar servicio con esta red internacional gracias a los excelentes miembros que componen el equipo de FedEx, encargados de que cada experiência con FedEx sea excepcional.

Nuestra filosofía

La filosofía Personas-Servicio-Beneficio describe los principios que rigen todas las decisiones, políticas o actividades de FedEx. FedEx se preocupa por las personas que integran su plantilla y ellas, a su vez, ofrecen el impecable servicio exigido por nuestros clientes, que nos proporcionan el beneficio necesario para garantizar nuestro futuro. El elemento esencial que convierte a la filosofía Personas-Servicio-Beneficio en la fuerza positiva que es para la compañía radica allí donde cerramos el círculo y devolvemos dichos beneficios al negocio e invertimos en nuestra gente.

Nuestro éxito en el sector se debe a nuestros trabajadores. Mediante la filosofía Personas-Servicio-Beneficio, nuestro entorno de trabajo anima a que los miembros de los equipos sean innovadores a la hora de ofrecer un servicio de la mayor calidad posible a nuestros clientes. Nos preocupamos por su bienestar y valoramos sus aportaciones a la compañía.

Nuestra cultura

Nuestra cultura es importante por muchas razones y hacemos que cobre vida deliberadamente a través de nuestro comportamiento, nuestras acciones y nuestras actividades en cada rincón del mundo. La cultura y los valores de FedEx llevan siendo la piedra angular de nuestro éxito y expansión desde nuestros comienzos a principios de la década de los 70. A pesar de que otras compañías puedan copiar nuestros sistemas, infraestructura



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