Customer Service Advisor
1 week ago
Are you a passionate call centre agent that has drive, someone that thrives in a fast-paced customer service environment and want to build a career where you will be trained and developed to achieve your potential? This role would suit someone that has previous call centre experience.
We are looking for Collections Advisors to join a market leading business in Stoke on Trent. You will be working on behalf of His majesty’s service.
You will work on an inbound and outbound dialler, responsible for delivering excellent service to customers who have missed payments and need to pay off their debt.
We will offer excellent benefits including an employee’s bonus scheme, life assurance, casual dress code and a range of other employee perks. Fantastic training, Permanent roles, Progression, and a competitive starting salary of £21000 increasing to £22,000 after 6 months, plus a bonus potential of up to £2400 per annum (PRO ROTA). Additionally, a 3 month bonus of £500.(PRO ROTA) Furthermore £20 towards you're gym membership every month.
Saturday 8.00am until 7.00pm
Sunday 10am until 1.00pm
Plus either a Monday or Friday 12pm-8pm.
**Responsibilities include**:
- Speaking with customers on inbound and outbound lines to discuss their arrears circumstances and missed payments
- Ensuring the system is accurately updated after each call
- Discussing debt resolution
- Processing payments
- Ensure the company bad debt policy is followed and reported accordingly
- Delivering excellent service and supporting customers by showing empathy during difficult times
- Achieve individual and team KPI’s
- Liaise and communicate with the relevant departments regarding the customer’s journey
**Skills required**:
- Proven experience working in a fast paced customer driven role
- Work well under pressure and towards targets
- Resilient and confident negotiating with customers regarding their payments
- Strong written and verbal communications
**The benefits**:
- Up to 35 days holiday including bank holidays pro rota
- Gym membership contribution of £20 per month
- Our Rewards Platform providing shopping discounts and savings on eating out and entertainment
- An Employee Assistance Programme offering support to help look after your health and wellbeing
- Enhanced Family Leave Policies
- Paid time off to Volunteer at a charity of your choice - up to 2 days per year
- Free onsite parking and tea and coffee provided
- Pension scheme
- Long service awards
- 5 years - £250 and 1 days extra leave that year
- 10 years - £500 and 2 days extra leave that year
- 15 years - £750 and 1 days additional leave indefinitely
- 20 years - £1000- and 2-days additional leave indefinitely
All successful applicants will undertake employment reference checks, a credit check and DBS check.
**Job Type**: Part-time
Pay: From £23,000.00 per year
Expected hours: 20 per week
**Benefits**:
- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Store discount
- Transport links
Schedule:
- Monday to Friday
- Weekend availability
- Weekends only
Supplemental pay types:
- Performance bonus
- Signing bonus
**Experience**:
- Call Centre: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Retail: 1 year (preferred)
Work Location: In person
Reference ID: Kat
-
Customer Service Advisor
4 weeks ago
Stoke-on-Trent, United Kingdom Pertemps Network Group Full time**Job Description**: **Customer Service Advisor** Pertemps Stoke are delighted to be recruiting for motivated Customer Service Advisors for our prestigious client based in Stoke on Trent. Firmly established as one of the nation's favourite manufacturers and suppliers of composite doors, an exciting opportunity has arisen for experienced customer service...
-
Customer Service Advisor
3 weeks ago
Stoke-on-Trent, United Kingdom Pertemps Stoke Full time**Customer Service Advisor** Pertemps Stoke are currently recruiting for a customer service advisor for our prestige client based in ST3. **Main duties of the Customer Service Advisor;**: - Liaising with all departments - Chasing/Progressing customer orders - Building and maintaining good relationships with customers - Use of in-house computer...
-
Customer Service Advisor
2 weeks ago
Stoke-on-Trent, United Kingdom Pertemps TM Full timeAre you looking for your chance to be part of Royal Mail?We are now looking for a Customer Service Advisor/ Complaints Advisor to be the first point of contact for Royal Mail customers.Do you have previous customer service, call centre or complaints handling experience?Do you enjoy working in a fast-paced environment where you will be on the phone the...
-
Customer Service Advisor
1 week ago
Stoke-on-Trent, United Kingdom Pertemps TM Full timeAre you looking for your chance to be part of Royal Mail?We are now looking for a Customer Service Advisor/ Complaints Advisor to be the first point of contact for Royal Mail customers.Do you have previous customer service, call centre or complaints handling experience?Do you enjoy working in a fast-paced environment where you will be on the phone the...
-
Customer Service Advisor
6 days ago
Stoke-on-Trent, United Kingdom Portmeirion Group Limited Full timeLocation: StokeHours: Full timeSalary: CompetitiveContract: PermanentAre you ready to infuse your enthusiasm into a role that makes a difference? Picture this: a dynamic team, a global brand, and a purpose that revolves around crafting a better future. At Portmeirion Group, we're not just creating products; we're creating connections, stories, and...
-
Customer Service Advisor
4 days ago
Stoke-on-Trent, United Kingdom Anderson Wright Consulting Full timeCUSTOMER SERVICE ADVISOR – TALKE - £23,795 plus performance bonus after 6 monthsDue to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to...
-
Customer Service Advisor
5 days ago
Stoke-On-Trent, United Kingdom Anderson Wright Consulting Full timeCUSTOMER SERVICE ADVISOR – TALKE - £23,795 plus performance bonus after 6 monthsDue to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to...
-
Customer Service Advisor
4 weeks ago
Burton-On-Trent, United Kingdom Quality Service Recruitment Full timeWe are seeking full time customer service advisors for our client in Tutbury. You will join a team of friendly and welcoming customer advices for a company that manufacturer and distribute disability aids. Within this role, you will be required to support customers from start to finish with their orders. **You will**: - Book Appointments - Answer the...
-
Customer Service Advisor
4 weeks ago
Stoke-on-Trent, United Kingdom Uniting People Full time**Customer Service Advisor** **Salary**: Starting on £21,000- rising to £22,000 after 6 months. Also, a £500 bonus after three months in the business. OTE £24,000 Hours: 8am-4:30pm one week, 10:30am - 7pm the next. One in 4 Saturdays 8am-12.30pm. Full Training Provided - **What you'll be doing**:_ As a customer service advisor here you'll be working...
-
Customer Service Advisors
3 weeks ago
Stoke-on-Trent, United Kingdom Huntress Full timeCustomer Service Advisors Needed Location: Stoke **Salary**: £22,000 to £25,000, with Regular Pay Reviews. Start: Monday 17th April. Due to our client's continued success they are now looking for a highly motivated and enthusiastic Customer Service Advisor to join their successful and rapidly growing sales team based in Stoke. With competitive salaries...
-
Customer Service Advisor
4 weeks ago
Stoke-on-Trent, United Kingdom Uniting People Full timeCustomer Service Advisor Permanent Mon - Friday £23,400 per annum Stoke-on-Trent - onsite We are looking to recruit for Customer Service Advisors to provide a best in class telephony/online digital service offering to our business customers delivering ‘Right First Time’ approach and great customer outcomes in line with our company values. You will...
-
Customer Service Advisor
3 weeks ago
Stoke-on-Trent, United Kingdom RKW Ltd Full time_**Job Description Customer Service Advisor**_ **Job Title**: Customer Service Advisor **Positions**: Full Time **Department**: Customer Service **Reports to**: Customer Service Manager **Location**: Sutton House, Berry Hill Rd, Stoke-on-Trent ST4 2NL This supports the key organisational objective of achieving a Best in Class and consistent service...
-
Customer Service Advisor
5 days ago
Stoke-on-Trent, United Kingdom Anderson Wright Consulting Ltd Full timeCUSTOMER SERVICE ADVISOR – TALKE - £23,795 plus performance bonus after 6 months Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to...
-
Customer Service Advisor
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Stirland Associates Full timeCustomer Service Advisor - PermanentAlternating shifts:Monday to Friday - 8am - 430pm and 1030am - 7pm with two Saturdays per month 9am - 5pm (Time of in the week) Shifts are set a minimum of 1 month in advance.Introduction of the company:Stirland Associates are recruiting on behalf of a one of the UK's leading independant national provider of home and...
-
Customer Service Advisor
4 weeks ago
Stoke-on-Trent, United Kingdom Logic Resourcing Full timeFed up with feeling undervalued and being treated as just a number? We are recruiting on behalf of a leading training provider who truly understands the importance of valuing their employees and what better way to show this than by currently paying everyone additional money to support with the increase in energy prices as well as already budgeting for a pay...
-
Customer Service Advisor
3 weeks ago
Stoke-on-Trent, United Kingdom Logic Resourcing Group Full timeFed up with feeling undervalued and being treated as just a number? We are recruiting on behalf of a leading training provider who truly understands the importance of valuing their employees and what better way to show this than by currently paying everyone additional money to support with the increase in energy prices as wellas already budgeting for a pay...
-
Customer Service Advisor
4 weeks ago
Stoke-on-Trent, United Kingdom Fox Morris Group Full time**Customer Service Advisor - Stoke on Trent City Council** **3 - 6+ Month Ongoing Contract** **Rate - Negotiable - Please send your CV with the rate of pay you require!** **Essentials**: - Relevant experience in a customer services/call centre/office environment or dealing with customers, commitment to quality customer care. **Job Role**: - To provide...
-
Customer Service Advisor
4 weeks ago
Stoke-on-Trent, United Kingdom RAW Recruiting Solutions Full time**CUSTOMER SERVICE ADVISOR - TALKE - £20592 (Rising to £21000 after 6 months)** Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to...
-
Customer Service Advisor
3 weeks ago
Stoke-on-Trent, United Kingdom RAW Recruiting Solutions Full time**CUSTOMER SERVICE ADVISOR - TALKE - £22672.00 (Rising to £23672.00 after 6 months)** Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect...
-
Customer Service Advisor
4 weeks ago
Stoke-on-Trent, United Kingdom RAW Recruiting Solutions Full time**CUSTOMER SERVICE ADVISOR - TALKE - £22672.00 (Rising to £23672.00 after 6 months)** Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect...