Apprenticeship Facilities, Corporate

3 weeks ago

London, United Kingdom FTI Consulting, Inc. Full time

**Workplace Experience Apprentice Level 3**

**ABOUT US**:
Since being established in 1982, with more than 7,000 employees located in offices in every corner of the globe, we are the firm our clients call when their most important issues are at stake. Our culture is collaborative, and we value diversity, recognition, development and making a difference in our local and international communities.

**KICK-START A REWARDING CAREER**:
An exciting new opportunity has become available for a Business Administration Level 3 Apprenticeship with focus Workplace experience, working in a team of eight and reporting directly to the London Senior Facilities Manager(s). You will learn what it takes to keep a huge enterprise organized and to maintain infrastructure, services and logistics. Unleash your talent, ideas and personality with unlimited opportunities by taking an apprenticeship at FTI Consulting.

**THE APPRENTICESHIP TRAINING**:

- This programme is a 15-month training course fully funded by FTI Consulting.
- You will spend approximately 20% of your time doing a mixture of formal training, coaching and work-shadowing.
- The remaining time you will spend 'on-the-job', working and making a real contribution to our business.
- You will be able to put your newfound knowledge into practice with your experienced teammates always on hand to help you.
- This will involve "on the job" training, virtual visits from an Apprenticeship Coach, an internal line manager to provide ongoing guidance, online learning and will support you in creating a portfolio of evidence to substantiate your progress.
- You will be working towards an End-Point Assessment (EPA) which will determine if you have the knowledge, skills, and behaviours listed in the Business administration Standard.

**WHAT YOU'LL DO**:
As a Facilities Management Apprentice, you will be required to undertake (but not be restricted to) the following activities as part of your role:

- Managing the ServiceNow helpdesk tool - A CRM Tool to produce helpdesk tickets and to assign them.
- Managing the offsite storage and archiving of materials - boxing, collecting and arranging for pickup and storage.
- Assist in the maintenance and repair of areas and items managed by the Facilities Management team.
- Managing the security passes and the system for all new, existing staff members and visitors, ensuring security policies and are always followed.
- Dealing with customer request such as Air conditioning adjustments.
- Undertaking general checks of the FTI Floors in order to identify any Health and Safety issues.
- Dealing with the neighbour building 200A and support Management as required.
- Reporting issues to the relevant contractors and solving issues as quickly as possible.
- Ensuring that DSE Risk Assessments are booked for those that need them and are undertaken as required.
- As well as these activities, additional tasks may be requested as required by management.

**SKILLS AND EXPERIENCE**:

- 5 x GCSE qualifications at Grade 4 - 9, to include Maths and English at Grade 5/6 (B). If you do not have these grades, we will still consider you, but you would have to work on your functional skills for Maths and English as part of your apprenticeship.
- Excellent written and verbal communication skills.
- Excellent attention to detail - you consistently ensure that you review your pieces of work and submit to a good standard even during busy times.
- First experience with Microsoft Office packages.
- Organization and Time management
- you can juggle different activities, have an understanding about priorities and flag if deadlines won't be met.

**PERSONAL ATTRIBUTES**:

- A helpful, enthusiastic approach to your daily duties.
- A willingness to learn and to support the other members of the team.
- Excellent organisational and planning skills.
- Ability to prioritise and manage a varied workload under pressure.
- Team player but highly self-motivated with an ability to take initiative and solve problems.
- Strong communication and interpersonal skills.
- Excellent attention to detail.
- As the role is physically active, it requires someone who likes an active job, and builds strong working relationships quickly.

**YOUR BENEFITS OF CHOOSING AN APPRENTICESHIP WITH US**:

- Earn a competitive salary while you learn
- All your training is paid for by FTI Consulting
- Shape your future career from day one
- Work with and learn from our friendly experienced staff
- Increase your future earning potential with a formal qualification
- Free hot and soft drinks, fruits and snacks
- Subsidised meals in our cafeteria
- A modern and vibrant office in the city of London
- 25 days of paid annual leave

**OTHER REQUIREMENTS**:

- Working Hours are 9.00am to 5.30pm with an hour for lunch.
- Dress Code - Business Casual

**FTI Consulting is an Equal Opportunity Employer**

FTI Consulting is an equal opportunity employer and does not discriminate based on race, colour, national origin, ancestr

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