Head of Retail Sales

4 weeks ago


Wellesbourne Hastings, United Kingdom Group Lotus Full time

Location: Wellesbourne, GB- Department:
- Date: 17-Feb-2023- Description:

- **Head of Retail Sales**

Lotus is transforming from a UK based sports car company to a truly global performance car brand. It is an innovative and exciting place to work where everyone enjoys striving to deliver the best results for our customers, brand and the world.

Lotus are creating a new brand experience that puts the customer first. They already have everything at their fingertips; therefore, our customer experience needs to be at the heart of everything they do. Lotus are hiring for Lotus Experts who share the vision of being a true “Expert” of the brand while providing unparalleled customer experience.

As part of a direct sales omni-channel offering, prospects and customers still want to talk to people even in a highly digital world. This role will ensure to put the human element into the online sales process

**Role Objectives**
- Leading the eCommerce Sales team, you'll set daily and weekly targets to deliver our forecast. You will drive the team to deliver against the targets you've set through managing activity levels and providing coaching and advice on how to improve performance
- You'll be responsible for maintaining the eCommerce sales pipeline (prospects, enquiries, sales, and fulfilment) and ensuring no opportunities are wasted in pursuit of growth. You'll support Lotus Experts with converting inbound leads into sales and managing the end-to-end customer buying process
- Monitoring team performance against KPIs and lead the daily sales team meeting. Performance management of individuals
- You'll be comfortable providing regular accurate sales forecasts

**Key Stakeholders**

Working together with the Retail Sales Manager, along with close collaboration with CRM, sales planning and retail transaction manager.
- You’re proven at leading sales teams; automotive sales experience is a bonus but not essential.
- Knowledge of what is required to deliver an exceptional customer experience.
- Knowledge of customer buying behaviour and what influences them.
- Adaptable and understanding of new ways of working.

**Key Behaviours**
- Credible, curious, and enthusiastic
- Customer-centric mindset
- Committed, dedicated and passionate
- Results oriented
- Inclusive of others, working with a close-knit team
- Able to see from multiple viewpoints
- Confident and articulate
- Understand the customer buying journey displaying excellence in every interaction
- Effective decision maker being intuitive to the needs of the customer

**Benefits**:

- Private healthcare
- Pension
- 25 days paid holiday + bank holidays


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