Office and Retail Administrator
3 weeks ago
**OFFICE & RETAIL ADMINISTRATOR - JOB DESCRIPTION**
**Full Time - 37.5 hours a week**, Saturday availability is required 1-2 days a month, with a weekday in lieu.
**Salary £21-23k**, depending on experience.
Our opening hours are 9.30am-5pm, Monday to Friday and 11-4 Saturdays.
**Responsibilities include**:
- Assist with the physical dispatch of our retail and wholesale orders and courier/post collections
- Assist with dispatch admin and online order preparation
- Front of house retail sales and customer service
- Track stocks of office and warehouse supplies and place orders when necessary
- Assist warehouse staff with goods in and supplier shipments
- Liaise with sales staff to resolve customer service issues, basic customer service
- Manage inbound returns and assist with return process admin
- Social media and marketing tasks; creating content for social media and newsletters; compiling wholesale catalogues
- Support budgeting and bookkeeping procedures
- Work with management, systems and sales staff to continuously improve efficiency, customer and staff experience
- Work with management to continuously reduce environmental impact of AURA QUE activities
- Other duties as assigned
**Skills, Knowledge and Attributes**
- Essential Criteria_
- High level of computer literacy, must be competent using a variety of computer systems, including Microsoft Excel, and will be able to effectively learn new processes.
- Exceptional customer-service skills and effective communication both verbal and written
- a warm and positive attitude; ability to work well with other team members
- strong organisational and time management skills; confidence to take the initiative
- a hands-on commitment to get the job done, especially important in the busy winter sales period
- a willingness to learn and develop new skills
- Desirable Criteria_
- Experience in marketing/social media content creation, use of Klaviyo
- Previous retail experience
- Experience using airtable as a computer database system
**Interviews held between 22nd and 26th July 2023. Start date circa 4th September 2023.**
**Salary**: £21,000.00-£23,000.00 per year
Schedule:
- Weekend availability
Work Location: In person
Application deadline: 21/07/2023
Expected start date: 04/09/2023
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