Nhs Liaison Administrator
2 weeks ago
Medical Imaging Partnership is an independent sector healthcare company based near Gatwick. It was established in 2010 and provides imaging and diagnostic services such as MRI, CT and x-ray.
All that we do is focused on supporting patients and colleagues with our key values being:
- You Matter
- Part of a Team
- There for You
- Always with Integrity
- and Never Letting Go
**The postholder is responsible for**:
1. Providing administrative support for the central management of contracts with NHS commissioners, NHS Trusts, partners, sub-contractors & the independent sector.
2. Maintain overview of contracts for NHS service delivery & property.
3. Administrative support in monitoring and reporting the performance of service delivery contracts.
4. Being an ambassador for the company and live the company’s vision and values.
**CORE RESPONSIBILITIES AND KEY ACCOUNTABILITIES**
- Maintain a database of contracts for service delivery & property.
- Monitor contract cycles and keep a record of progress with contract renewals.
- Monitor the tender portals and support the completion of tender responses.
- Prepare qualitative and quantitative data reports as per individual contract performance requirements liaising with the Governance team and Business Intelligence Analyst to gather the required information.
- Maintain & update action logs for service reviews, preparing information as required and following
- up responses or actions.
- Undertake data audits to identify deviations in performance & rectification plan.
- Maintain an up-to-date knowledge of NHS contract requirements.
- Investigate and respond to invoice queries both internally and externally including validating backing data.
- Assist in investigation and responding to patient queries, feedback, complaints and incidents.
- Liaise with the Referral Centre, Teleradiology and PACS to ensure performance KPIs are met.
- To arrange meetings, site visits and workshops.
**Be an ambassador for the company and live the company’s vision and values**
- Promote and market company to customers, current and potential, including external clinicians and referrers.
- Promote the company values in all that is done, said or communicated.
- Ensure compliance of the company’s policies within the department.
- To always act professionally and be a credible ambassador of the company internally and externally.
- To attend meetings as a representative of the company as requested.
**KNOWLEDGE & EXPERIENCE**
- Excellent organization skills
- Good IT and analytical skills eg Microsoft Excel, Power BI
- Good interpersonal and communication skills
- Flexible approach
- Previous healthcare experience and specifically NHS contracts would be an advantage
**KEY PERFORMANCE INDICATORS**
- Customer satisfaction - internal and external
- Radar training, incident, complaint management compliance
**Salary**: From £26,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- On-site parking
- Private medical insurance
Schedule:
- Day shift
Ability to commute/relocate:
- Crawley: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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